Case Management Health Support Coordinator
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Job Summary
About Blue Cross and Blue Shield of Minnesota
At Blue Cross and Blue Shield of Minnesota we are committed to paving the way for everyone to achieve their healthiest life. We are looking for dedicated and motivated individuals who share our vision of transforming healthcare. As a Blue Cross associate you are joining a culture that is built on values of succeeding together finding a better way and doing the right thing. If you are ready to make a difference join us.
This position is remote; however preference will be given to Minnesota residents*
The Impact You Will Have
The Case Management Health Support Coordinator is a member of the Blue Cross and Blue Shield (BCBSMN) Care Management (CM) team and is responsible for cross-functional support within the CM this role the Case Management Health Support Coordinator will perform the non-clinical tasks that support clinical Case Managers. A major responsibility will be to work support and collaborate with internal partners including but not limited to case managers team leads clinical managers and Product management. This work also involves assisting with the development and implementation of new workflow processes prioritizing and providing referrals to case managers for member outreach and providing the initial non-clinical triage functions for requests with Care Management
Your Responsibilities
Receive research prioritize and respond to Case Management requests and program referrals through mailbox management system work queue management and incoming telephonic and written care requests
Monitoring department home pages and re-assigning work to case managers based on type of case workload and overall queue volume and client assignments
Assisting case managers with finding providers (as needed)
Maintaining an outstanding level of customer service throughout all points of customer contact
Accurately applying policies and procedures related to case management activities while exercising independent judgement with minimal oversight
Establishing collaborative relationships and being a partner to both internal and external customers
Accepting accountability for special projects that may require moderate to complex research analysis and documentation skills
Recognizing workflow improvements and collaborating with leadership to implement the changes
Other role-specific duties as needed
Required Skills and Experience:
2 years related experience or Bachelors degree. All relevant experience including work education transferable skills and military experience will be considered
High school diploma (or equivalency) and legal authorization to work in the U.S.
Exceptional customer service skills
Excellent data entry skills and attention to detail and accuracy
Demonstrated time management skills
Effectively apply and demonstrate workflow instructions and successfully meet turn-around-time expectations
Familiar with MS Office Suite
Strong interpersonal and verbal communication skills; ability to express moderate to complex issues individuals groups internal and external contacts
Ability to write clear concise and grammatically correct materials
Strong organization research and analytical skills
Demonstrated decision making and problem-solving skills
Positive professional service-oriented behavior
Preferred Skills and Experiences
Associate or Bachelors degree
Call center environment training and experience
Working knowledge of BCBSMN products and systems
BCBSMN specific Provider Services or Customer Service experience
Role Designation
TeleworkerRole designation definition: Teleworking is working full time remote. Hybrid is a minimum of 2 days onsite. Onsite is full-time onsite.
Compensation and Benefits
$21.00 - $26.25 - $31.50 HourlyPay is based on several factors which vary based on position including skills ability and knowledge the selected individual is bringing to the specific job.
We offer a comprehensive benefits package which may include:
Medical dental and vision insurance
Life insurance
401k
Paid Time Off (PTO)
Volunteer Paid Time Off (VPTO)
And more
To discover more about what we have to offer please review our benefits page.
Equal Employment Opportunity Statement
At Blue Cross and Blue Shield of Minnesota we are committed to paving the way for everyone to achieve their healthiest life. Blue Cross of Minnesota is an Equal Opportunity Employer and maintains an Affirmative Action plan as required by Minnesota law applicable to state contractors. All qualified applications will receive consideration for employment without regard to and will not be discriminated against based on any legally protected characteristic.
Individuals with a disability who need a reasonable accommodation in order to apply please contact us at:
Blue Cross and Blue Shield of Minnesota and Blue Plus are nonprofit independent licensees of the Blue Cross and Blue Shield Association.
Required Experience:
IC
Key Skills
- EMR Systems
- Employee Relations
- Typing
- Patient Care
- Clerical Experience
- HIPAA
- Computer Skills
- EMT Experience
- Medical Terminology
- Transcription
- Epic
- Phone Etiquette
