Operational Support Leader – Recoveries & Settlements
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Job Location:
Monthly Salary:
Posted on:
31-10-2025
Vacancies:
1 Vacancy
Job Summary
Operational Support Leader Recoveries & Settlements
Job No: 677766
Brisbane - Inner Suburbs & CBD Melbourne - Inner Suburbs & CBD
Permanent Full Time
Insurance
Pay Band 5
- Lead operational excellence across a national claims department
- Drive performance productivity and customer outcomes through structured routines and insights
- Melbourne or Brisbane
About the role
As the Operational Support Leader youll play a key role supporting the National Recoveries & Settlements department by coordinating operational routines reporting insights and systems. Youll help drive performance improve customer outcomes and embed consistent leadership practices across teams.
What youll do
- Coordinate and lead operational routines reporting and communication rhythms that create visibility of performance across the Recoveries & Settlements department.
- Drive productivity and performance uplift by embedding best-practice processes that reduce the average life of claim increase capacity and strengthen recoveries and settlement financial outcomes.
- Partner with leaders to embed Motorvate and other performance frameworks reinforcing strong leadership and operational discipline.
- Support workflow coordination and resource optimisation using tools like Enlighten Genesys and Verint.
- Monitor complaints and feedback to identify underlying drivers ensuring timely resolution and continuous improvement.
- Coordinate onboarding and systems access for new starters and support resource forecasting and planning for the broader Recoveries & Settlements department.
- Partner with stakeholders to implement efficient processes and reduce rework.
- Promote engagement wellbeing and recognition initiatives to build a high-performing team culture.
What youll bring
- Experience leading operational teams in a customer service or claims environment.
- Intermediate knowledge of operational tools and systems such as ClaimCenter Genesys and Customer Workbench.
- Strong analytical and problem-solving skills to drive performance insights into action.
- Capability to coach and support leaders to embed consistent routines and high-performing ways of working using frameworks like Motorvate.
- Effective communication and collaboration skills across diverse stakeholder groups.
- Experience in project delivery and operational reporting within large-scale environments.
If you require any support and adjustments to participate equitably in our recruitment process or in the workplace we encourage you to contact for a confidential conversation.
Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time
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Key Skills
- Administrative Skills
- Accounting Software
- Time Management
- Financial Services
- External trade
- Bank Procedures
- Custodial accounts
- home loan process
- Communications
- Internat trade
- Account Management
- Accounts and Finance
- Markitwire
- Money Market
- Trade settlements
