IT Sr Software Engineer

We are the movers of the world and the makers of the future. We get up every day roll up our sleeves and build a better world -- together. At Ford were all a part of something bigger than ourselves. Are you ready to change the way the world moves

Enterprise Technologyplays a critical part in shaping the future of mobility. If youre looking for the chance to leverage advanced technology to redefine the transportation landscape enhance customer experience and improve peoples lives this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are.

Ford Service Reservation (FSR) and Lincoln Service Reservation (LSR) provide a consistent and brand differentiated customer experience (CX) for Ford and Lincoln customers for scheduling and managing vehicle service appointments. The Dealer experience (DX) enables dealers to manage their Mobile Service and Pickup and Delivery appointments efficiently . The Mobile Service Technician Portal app enables the technician to view and manage their upcoming appointments.

FSR/LSR needs technical leadership to ensure engineering excellence work with other technical leaders and product management and transform future service scheduling experiences for Ford and Lincoln customers and dealers.

In this position...

FSR/LSR needs technical leadership to ensure engineering excellence work with other technical leaders and product management and transform future service scheduling experiences for Ford and Lincoln customers and will provide hands-on engineering leadership to a growing team driving the delivery of world-class best-in-class CX for FSR/LSR users. This role requires a leader who can technically mentor team members contribute directly to design problem-solving and integrations and champion an iterative development approach and business partners on MVP delivery through careful prioritization managing demand and coordinating dependencies.

This is a hybrid work opportunity which requires the selected individual to be onsite four days per week. Relocation assistance may be available for qualified candidates.

What youll do...

• This is an Engineering leadership role overseeing the design and delivery of complex partner/Dealer Management Systems integrations with micro service ecosystem.
• The FSR/LSR team is responsible for the systems and technology powering the Mobile Service scheduling Dealer Experience and customer service scheduling experiences for in-person Pickup & Delivery and Mobile Service on FordPass Tier3Web sites for retail customers enable Ford Pro business. and the other regional markets as part of the holistic Omni-Channel global platform Commerce team
• Model the use of modern software engineering practices (TDD BDD CI/CD Shift left API first design language etc..) to support integration with existing Ford software products as well as external cloud-based services.
• Collaborate with Fords Enterprise Architecture organization to rationalize technologies further leverage current technology offerings already in use and identify gaps/opportunities.
• Implement a talent system to review existing team capabilities (internal and external) and build and promote practices to develop a world-class software engineering team.
• Provide thought leadership for the development structure technology of Ford with skills in strategic planning goal setting processes development and creating opportunities for professional development within technology teams.
• Work collaboratively with cross-functional teams including engineers developers and product owners to define technical requirements and devise solutions that align with business objectives.
• Continuously evaluate collaborate with senior tech architects and integrate new GCP features services and technologies to enhance the performance reliability and scalability of our cloud-native applications and infrastructure.
• Strategize & work with senior leaders across Fords engineering organization to make significant measurable impact on a global scale by innovating and operating with an iterative agile and user-centric perspective.
• Manage Global teams Team members currently in US but footprint maybe extended to other regions in the future
• Provide engineering leadership for CX and drive a world class best in class CX experience for FSR/LSR
• Help business partners understand iterative development approach and focus on delivering a Minimum Viable Product (MVP) and releases through careful and deliberate prioritization.
• Initial team size will include around 10 positions of associates and purchased service capacity with external partners.
• Provide technical mentoring to team members
• Be hands-on as required and help team with design problem solving and integrations
• Cross team collaboration with other teams in the portfolio

Youll have...

• Bachelors degree in Computer Science Computer Engineering Systems Engineering or eqivalent combination of relevamt education and experience.
• 10 years of hands-on experience in software engineering programming and solution design with technologies such as Java React SQL and no SQL Databases and Cloud.
• 4 years of experience or awareness of microservices architecture cloud-native architectures event-driven architectures APIs domain-driven design and public cloud (Google Cloud preferred).
• 3 years of experience with Customer Facing Applications/websites
• 3 years of experience in multiple programming languages with thorough knowledge of multi-threading concurrency and parallel processing concepts including scalability performance and consistency in a microservices-driven architecture technical patterns
• 3 years of experience in leadership roles including having a strong technical background with the ability to be hands-on earn respect and mentor top individual technical talent. Additional leadership skills may include:
  • Proven facilitation skills - able to effectively drive discussion among diverse perspectives and reach a decision or recommendation.
  • Effectively work with cross-functional teams across the organization inside and outside of the technology and software organization
  • Ability to lead through change and ambiguity

Even better you may have...

• Masters Degree in Computer Science Computer Engineering Systems Engineering or related field.

• Familiarity with serverless technologies Kubernetes Docker and DevOps practices for building scalable reliable and available solutions as well as performance testing.

• Familiarity delivering Micro Front Ends using REACT/ React/Java and backend Micro services.

• Experience with cloud-native systems transactional systems multi-tenancy high availability (five-nines) and containerization technologies.

• Experience in collaborating and partnering with other technical domain experts such as cloud security SRE and DevOps.

• Experience or awareness in building structured semi-structured and unstructured data stores with a solid understanding of RDBMS and No-SQL databases and strong exposure to data modeling and data access patterns.
• Ability to identify troubleshoot and resolve complex technical issues related to cloud-native applications and infrastructure.
• Ability to champion and drive hands-on implementation of AI driven solutions including but not limited to coding agents CI/CD Optimizations etc.
• Familiarity with Pub Sub patterns and architectures
• Excellent communication and interpersonal skills
• Ability to work effectively in a remote/virtual work setting with other global team members

You may not check every box or your experience may look a little different from what weve outlined but if you think you can bring value to Ford Motor Company we encourage you to apply

As an established global company we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe or keep you close to home Will your career be a deep dive into what you love or a series of new teams and new skills Will you be a leader a changemaker a technical expert a culture builderor all the above No matter what you choose we offer a work life that works for you including:

• Immediate medical dental and prescription drug coverage
• Flexible family care parental leave new parent ramp-up programs subsidized back-up childcare and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays including the week between Christmas and New Years Day
• Paid time off and the option to purchase additional vacation time.

For more information on salary and benefits click here:

position is leadership level 6

Visa sponsorship is available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race religion color age sex national origin sexual orientation gender identity disability status or protected veteran the United States if you need a reasonable accommodation for the online application process due to a disability please call 1-.

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