Hardware Asset Manager (CEC) – Technology Asset Management

Bethesda, MD - USA

Monthly Salary: Not Disclosed

Posted on: 31-10-2025

Vacancies: 1 Vacancy

Job Summary

Description

Job Description

The Hardware Asset Manager CEC Operations is a critical role within the Technology Asset Management (ITAM) function responsible for overseeing the end-to-end hardware asset lifecycle across the Customer Engagement Centers (CECs). This includes centralized governance operational oversight and data integrity for all physical IT assets used across the CEC footprint.

Operating in a federated model this role will lead and enable a team of local call center technicians (non-ITAM skilled) to perform daily asset management tasks while ensuring compliance with corporate standards supporting provisioning tracking asset movements reconciling inventory coordinating secure disposal and supporting lifecycle planning efforts. The Hardware Asset Manager will be accountable for driving consistency compliance and asset optimization within the hybrid CEC ecosystem.

Education and Experience

Required

Bachelors degree in information technology Business Administration Operations or a related field or equivalent combination of education and professional experience.

Minimum of 5 years of experience in IT Asset Management Hardware Lifecycle Management or related IT operations roles.

Strong working knowledge of ServiceNow HAM Pro or equivalent ITAM platforms.

Demonstrated ability to manage asset operations in hybrid environments including onsite remote and third-party contractor models.

Proven track record in hardware lifecycle execution including procurement coordination tagging inventory tracking returns and disposals.

Experience coordinating with ITAD vendors and supporting data sanitization and secure disposal efforts.

Excellent communication documentation and stakeholder management skills particularly when working with frontline staff and remote teams.

Preferred

Certified Hardware Asset Management Professional (CHAMP) or equivalent industry credential.

ITIL Foundation or Intermediate certification demonstrating knowledge of service lifecycle and operations.

Familiarity with audit processes including asset trail validation data reconciliation and supporting evidence collection.

Experience supporting multi-location or call center environments with a mix of company-owned and partner-managed operations.

Core Work Activities

Operational Oversight & Lifecycle Management

Serve as the point of ownership for all IT hardware assets deployed across CEC locationsincluding laptops monitors headsets peripherals and specialty hardware.

Oversee the full asset lifecycle: planning procurement coordination receipt tagging issuance return storage redeployment retirement and disposal.

Maintain strong collaboration with CEC site leaders Global Procurement Service Desk TWP product owners and third-party partner firms to support daily operations.

Manage provisioning and reclamation processes for remote and partner company agents including shipment logistics and return coordination.

Monitor onsite stock levels place replenishment requests and ensure availability of hardware consumables and accessories.

Data Quality & Reporting

Ensure accurate and timely updates to the ServiceNow HAM Pro module or designated asset tracking systems.

Reconcile CMDB data against physical inventory through monthly audits spot checks and exception reporting.

Maintain audit readiness by ensuring complete documentation of all asset transactions and movements.

Generate weekly/monthly dashboards and reports on inventory levels asset health EOL status pending returns and staging/disposal volumes.

Governance & Compliance

Enforce ITAM policies standards and procedures related to hardware across all CEC sites.

Lead compliance efforts related to asset tagging standard labeling receipt verification and incident-based escalations.

Partner with the ITAD vendor to ensure secure and environmentally compliant disposal of end-of-life assets; validate certificates of destruction and serial number reconciliation.

Team Enablement & Remote Coordination

Provide hands-on guidance training and performance oversight to local call center technicians responsible for executing onsite asset management tasks.

Develop easy-to-follow SOPs and task playbooks aligned with non-ITAM audiences.

Act as the escalation point for operational issues ticket backlogs shipping delays or mismatches in records.

Coordinate remotely with SAM Managers TWP stakeholders and ServiceNow platform teams as needed.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Required Experience:

Manager

DescriptionJob DescriptionThe Hardware Asset Manager CEC Operations is a critical role within the Technology Asset Management (ITAM) function responsible for overseeing the end-to-end hardware asset lifecycle across the Customer Engagement Centers (CECs). This includes centralized governance operat...