Prevention Bookings Officer Prevention
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Job Location:
Birmingham - UK
Hourly Salary:
£ 26403 - 27694
Posted on:
31-10-2025
Vacancies:
1 Vacancy
Job Summary
Bookings Officer - Prevention
Administrator - Role Profile Admin 2B
Publish date: Wednesday 29 October 2025
Closing date: Tuesday 11 November 2025 at 11:59pm
Salary: 26403 - 27694
Hours: Temporary contract full time 37 hours per week Monday to Friday
Overview
West Midlands Fire Service (WMFS) is the second largest fire and rescue service in England serving an area of 902km square and a population of more than 2.9 million people.
Our vision is Making the West Midlands safer stronger and healthier.
This vision and the strategic goals outlined in Our Strategy are what drives the people professionalism and pride with which we serve our communities.
An exciting opportunity has arisen to join our Prevention Bookings Team on a temporary basis until Tuesday 31 March 2026.
Our Prevention Bookings Team play an important part in the delivery of Prevention activities and education aimed at reducing risk and vulnerability to fire and other emergencies.
We are looking for an individual who under the direction of the Bookings Team Supervisor can work to tight deadlines to process and progress referrals received for Prevention activities and education to an excellent standard.
Responsibilities
provide a point of contact for internal and external customers
create records assess and prioritise risk book appointments/visits
provide an excellent level of customer service administrative support and data input utilising word processing and spreadsheets
process and schedule school visits to Safeside our experiential learning centre.
Experience and skills
Essential
computer literacy (experience with O365 Microsoft Teams Word Excel)
customer service experience
good interpersonal skills
excellent verbal and written communication skills
ability to work to tight deadlines while prioritising own workload.
Desirable
call centre experience
previous experience in prevention and/or health wellbeing and social care.
Benefits
We offer a friendly working environment and benefits including:
flexible and agile working arrangements
free on-site gym facilities
free on-site parking.
We also offer access to an in-house occupational health (OH) facility including OH health and fitness advisors sports therapists physiotherapists cognitive behavioural therapy practitioners and counsellors.
In addition employees have access to:
24/7 Employee Assistance Programme
wellbeing programmes
blue light discounts across many retailers through partner schemes
Sports and Welfare scheme (for a small fee) with access to discounted products and services.
Diversity
We welcome applications from all eligible candidates. However as women and Black and minority ethnic employees are currently under-represented in our service we particularly encourage applications from these groups.
WMFS is committed to safeguarding and promoting the welfare of children young people and adults. We expect the same of every staff member.
Successful candidates will be subject to necessary pre-employment checks including - where applicable - relevant level Disclosure and Barring Service (DBS) check qualifications medical clearance identity and right to work. All applicants will be required to provide two suitable references.
How to apply
Send your CV and answer the questions detailing previous experience to outline your suitability for the role.
Questions
If you have any questions about the role or would like an informal discussion please contact Jack Clements on or by email at
Required Experience:
Unclear Seniority
Key Skills
- CCTV
- Federal Agencies
- Customer Service
- Clearance
- Facility
- Suspicious Activity
- Property Damage
- Public Safety
- Daily Operations
- Professional Development
- Access Control
- Communication
- General Public
- Procedures
- Powerpoint
