Temporary Helpdesk Engineer

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Forbes is seeking a Temporary Helpdesk Engineer a hands-on technical support role within Forbes Corporate Technology team. This position is responsible for providing day-to-day technical assistance to employees resolving hardware software and access issues and supporting corporate systems that enable secure and efficient operations. Reporting to the Senior Manager Cyber Security (Corporate Security) and working closely with the Infrastructure team the Helpdesk Engineer will play an important role in maintaining system reliability troubleshooting issues and ensuring excellent user experiences across the organization. This is a temporary assignment.

This position is hybrid requiring regular in-office presence at ourJersey City New Jersey headquarters at least three days per week.

Responsibilities

• Respond to and resolve daily IT support tickets related to user access devices software and network connectivity.
• Provide technical assistance for email collaboration tools and identity access management ensuring users can securely and efficiently perform their work.
• Troubleshoot and resolve authentication and access issues escalating complex identity or system problems to senior engineers as needed.
• Assist with wireless and connectivity troubleshooting ensuring reliable access across office and remote environments.
• Support and maintain end-user devices including setup configuration and deployment of updates and policies.
• Contribute to mobile device management (MDM) tasks including enrollment compliance and troubleshooting.
• Collaborate with the Infrastructure team on system maintenance patching and monitoring initiatives.
• Document solutions and maintain knowledge base articles to streamline recurring issue resolution.
• Partner with internal departments to support technology requests and assist with onboarding and offboarding of employees.
• Maintain a high level of professionalism communication and customer service in every interaction.
• Assist in monitoring system alerts reporting anomalies and supporting incident response activities as required.
• Participate in process improvement efforts identifying ways to enhance efficiency automation and the overall user experience.

The ideal candidate:

• Associates or Bachelors degree in Information Technology Computer Science or a related field or equivalent hands-on experience.
• 24 years of IT support experience in a corporate or enterprise environment.
• Proficiency in troubleshooting email systems collaboration platforms and identity/access management tools.
• Strong understanding of account provisioning password resets and multifactor authentication troubleshooting.
• Experience supporting network connectivity and wireless access in corporate environments.
• Working knowledge of device management tools for Windows macOS and mobile operating systems.
• Basic familiarity with endpoint protection and security awareness practices.
• Strong customer service orientation with the ability to communicate clearly and effectively with both technical and non-technical users.
• Demonstrated ability to prioritize multiple tickets manage time effectively and follow up to ensure resolution.
• Detail-oriented with excellent troubleshooting documentation and problem-solving skills.
• Ability to work collaboratively with infrastructure and security teams on escalations and projects.
• Relevant certifications (e.g. CompTIA A Network or equivalent) preferred.
• Analytical and Problem Solving methodical and detail-oriented in identifying root causes and applying effective fixes.
• Collaboration and Teamwork works effectively with peers infrastructure engineers and other IT functions to resolve complex issues.
• Adaptability thrives in a fast-paced environment adjusting to new technologies and priorities as needed.
• Documentation and Process Discipline ensures accurate recording of issues resolutions and system changes.
• Continuous Improvement identifies recurring problems and suggests process or system enhancements to prevent reoccurrence.

The hourly rate for this role is $40.00 - $45.00

Forbes has estimated the compensation range set forth above in good faith. The compensation range is what we believe we will offer and ultimately pay a successful determining this range we consider the experience level of education (if applicable to the role) knowledge skills and abilities required to be had by a successful candidate as well as the budget and the companys pay rates generally. This said we may have to make changes to our compensation estimates and job descriptions from time to time and we expressly reserve the right to do so. Should we make any such changes this advertisement will be revised to reflect such revisions. We encourage you to occasionally re-visit this advertisement to ensure that you are abreast of any changes. Thank you for your interest in joining Forbes!

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Forbes aims to offer employees the flexibility they need in order to be successful. Some positions may require candidates to be based in a specific location for consideration while some roles may be fully remote (within the U.S.) if it aligns with the needs of the position. This position is only open to candidates residing in California Colorado Connecticut District of Columbia Florida Georgia Maine Maryland Massachusetts New Jersey New York North Carolina Pennsylvania South Carolina Tennessee Texas & Washington. Due to business operations and compliance requirements we are unable to consider applicants based outside these states at this time.

Forbes is an equal opportunity employer.

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