Product Enablement Specialist

We are united in our mission to make a positive impact on healthcare. Join Us!

• South Florida Business Journal Best Places to Work 2024
• Inc. 5000 Fastest-Growing Private Companies in America 2024
• 2024 Black Book Awards ranked #1 EHR in 11 Specialties
• 2024 Spring Digital Health Awards Web-based Digital Health category for EMA Health Records (Gold)
• 2024 Stevie American Business Award (Silver) New Product and Service: Health Technology Solution (Klara)

Who we are:

We Are Modernizing Medicine (WAMM)! Were a team of bright passionate and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling we have grown to over 3400 combined direct and contingent team members serving eleven specialties and we are just getting started! ModMeds global headquarters is based in Boca Raton FL with a growing office in Hyderabad India and a robust remote workforce across the US Chile and Germany.

The Product Enablement Specialist is an integral position in the service we provide our customers. Their role is to ensure customer orders are strategically delivered according to their agreement in a timely manner per company requirements and quality expectations while providing an excellent customer transaction experience

Your Role:

• Demonstrates full competency of Modernizing Medicines specialty-specific EHR or Practice Management System.
• Responsible for enabling disabling and tracking our products and services.
• Interpret complex contracts and agreements including customer purchase orders in order to accurately enter manage and deliver orders according to billing commencement requirements.
• Collaborates with internal and external customers vendors and other stakeholders to identify service delivery requirements.
• Independently fulfills administrative requests coming in through multiple channels i.e. cases tasks Formsites e-mails and chats.
• Responsible for acknowledging and executing the order to customers and/or the corresponding team including providing additional information required to process the order.
• Corresponds with customers in a highly formal and professional manner to ensure customer satisfaction.
• Makes ongoing recommendations for process improvement.
• Ensures provider vendor connection & disconnection are executed following the addendum terms and conditions.
• Uses a systematic approach to ensure all phases of orders are documented within various software applications.
• Additional tasks as required to drive efficiencies in Client Services interactions with our customers and internally to create delight and awesome experiences

Skills & Requirements:

• Minimum of 2 years of customer experience.
• Demonstrates good analytical and time management skills.
• Experience using a SaaS-based.
• A bachelors degree is highly preferred.
• Strong interest in healthcare technology.
• Must be able to work in a team environment anticipate needs and exceed customer expectations.
• Polished phone presence and professional in-person demeanor.
• Excellent written verbal and interpersonal skills.
• Ability to multitask prioritize and manage time effectively.
• Thrive in a fast-paced dynamic and innovative environment.

#LI-REMOTE

#LI-SM1

ModMed Benefits Highlight: At ModMed we believe its important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:

India

• Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk
• Insurance Coverage: Comprehensive health accidental and life insurance plans including coverage for family members all at no cost to employees
• Allowances: Annual wellness allowance to support your well-being and productivity
• Earned casual and sick leaves to maintain a healthy work-life balance
• Bereavement leave for difficult times and extended medical leave options
• Paid parental leaves including maternity paternity adoption surrogacy and abortion leave
• Celebration leave to make your special day even more memorable and company-paid holidays to recharge and unwind.

United States

• Comprehensive medical dental and vision benefits including a company Health Savings Account contribution
• 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed 100% of any matching contribution you receive is yours to keep.
• Generous Paid Time Off and Paid Parental Leave programs
• Company paid Life and Disability benefits Flexible Spending Account and Employee Assistance Programs
• Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed
• Professional development opportunities including tuition reimbursement programs and unlimited access to LinkedIn Learning
• Global presence and in-person collaboration opportunities; dog-friendly HQ (US) Hybrid office-based roles and remote availability for some roles
• Weekly catered breakfast and lunch treadmill workstations Zen and wellness rooms within our BRIC headquarters.

PHISHING SCAM WARNING:ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email text and social media. The imposters are creating misleading email accounts conducting remote interviews and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process and valid communications from our hiring team will come from our employees with a ModMed email address (). Please check senders email addresses carefully. Additionally ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above please report them to the FTC website.