Technical Project Coordinator Customer Success
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Job Location:
Monthly Salary:
Posted on:
23 days ago
Vacancies:
1 Vacancy
Job Summary
Location:
Bland Virginia United States of AmericaJob ID:
R0110210Date Posted:
Company Name:
HITACHI ENERGY USA INCProfession (Job Category):
Communications & Corporate AffairsJob Schedule:
Full timeRemote:
NoJob Description:
Join Hitachi Energy and become a key player in shaping exceptional customer experiences! As a Technical Project Coordinator Customer Success youll ensure seamless coordination of orders provide technical support and act as a trusted partner to our clients. This role is perfect for someone who thrives on problem-solving enjoys cross-functional collaboration and is passionate about driving customer satisfaction through technical expertise and proactive engagement.
Responsible to ensure compliance with applicable external and internal regulations procedures and guidelines.
If youre ready to make an impact in a dynamic environment where innovation meets customer focus this is your chance to grow and succeed.
How Youll Make an Impact
Serve as the primary point of contact for customers managing inquiries and ensuring timely accurate responses.
Coordinate and process customer orders including new and change orders using internal systems.
Anticipate customer needs through active listening and strong analytical skills.
Interpret technical requirements from customer specifications into actionable processes.
Collaborate with Marketing Finance Engineering Operations and Quality teams.
Manage backlog to ensure timely drawing submittals returns and product releases.
Drive resolution of customer complaints through established processes.
Participate in customer visits and training sessions (travel <10%).
Your Background
Bachelors degree in Engineering Business or related field (or equivalent experience).
Proven experience in customer support project coordination or technical sales.
Understanding of electrical power equipment and system design principles.
Familiarity with estimating costing and business processes.
Strong communication and problem-solving skills.
Proficiency in multiple computer systems and applications.
More About Us
At Hitachi Energy we are committed to innovation sustainability and delivering value to our customers.
Youll work on impactful projects collaborate with industry experts and grow your career in a dynamic environment.
We offer opportunities for continuous learning and professional development.
Location: On-site Bland Virginia (No remote option)
Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities
Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.
This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.
Required Experience:
IC
Key Skills
- Microsoft Office
- Microsoft Outlook
- Microsoft Word
- Visio
- Microsoft Powerpoint
- Microsoft Excel
- Project Management
- Sharepoint
- Project Management Software
- Microsoft Project
- Administrative Experience
- Project Coordination
About Company
Discover how Hitachi Rail is connecting the future of mobility through integrated rail solutions, across rolling stock, signalling, digital technology and more.
