Automotive Service Advisor
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Job Location:
Asheville, NC - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
At Asheville Ford Lincoln we are looking for a Service Advisor. We are a large facility that includes a Quicklane Service Sales Department and Body are locally owned and operated and have partnerships with many local charities and community organizations.
The Krause Auto Group has been in business for over 30 years and we contribute our longevity to our focus on both customer and employee satisfaction. Our employees are not just a number. We acknowledge and support every employee regardless of position and care for everyone individually. We love to help people grow promote from within and celebrate individual success stories! We offer great opportunities to grow with our company portfolio which consists of 16 brands (BMW Mercedes Ford Lincoln Hyundai Genesis Nissan Kia Volvo Honda Lamborghini Aston Martin Rolls Royce Koenigsegg Mclaren and Lotus) across 5 states (Georgia South Carolina North Carolina Texas and Florida)
What we offer:
- Free Health Insurance Option Available
- HSA company match contribution
- Dental and Vision Insurance
- Short and Long Term Disability Insurance
- 401k options available
- Paid Vacations and Holiday Pay
- Employee appreciation celebrations
- Career advancement opportunities promote from within
- Employee Discounts onproducts and services
- Family owned and operated
- Long term job security
- Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt courteous and effective service
- Take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
- Provide concierge support for all owner inquiries whether phone or in person to assure the customer does not get mishandled
- Ensure the daily inventory of technicians time is consistently sold to service customers
- Distribute work between technicians efficiently
- Answer technical questions about vehicle problems warranties services and repairs
- Maintain Customer Success Index at or above company standards
- Reinforces company policies and adheres to company standards
- Encourages compliance with applicable laws and regulations
- Maintain good working relationship with factory(s) and foster positive employee relations
Qualifications
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated
- Able to work with little supervision
- Clean driving record and valid drivers license
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
At Asheville Ford Lincoln we are looking for a full-time F&I Manager to join our growing team. We are a large facility that includes a Quicklane, Service, ...
