Service Advisor
Share
Job Location:
Chattanooga, TN - USA
Monthly Salary:
Not Disclosed
Posted on:
24 days ago
Vacancies:
1 Vacancy
Job Summary
If youre looking for more than just a jobyouve found it. At Thompson Truck Group were a powerhouse in the commercial truck dealership industry with community roots and a workplace culture that truly feels like family. Our people are the heart of our success and were committed to helping every team member grow thrive and make an impact.
Here youll be supported by the Thompson Advantagethe tools training and opportunities you need to reach your full potential. Guided by our core values of Humility Persistence Respect and Lasting Relationships we deliver legendary customer experiences while fostering a positive collaborative and energizing place to work.
If you want a career where youre valued encouraged and empowered to succeed this is where it begins. With opportunities in Chattanooga Knoxville Cookeville and Bristol VA we have a place for you!
The Chattanooga team is currently seeking Service Advisors to join our team.
Essential Duties and Responsibilities:
- Responsible for the receipt and flow of all incoming work communication with customers and constant communication with all other internal departments.
- Greets customers in a timely friendly manner and obtain all specific vehicle / customer information required for proper repairs contacting customer and invoicing.
- Prepares a repair order showing time cost and labor estimates for service.
- Writes a brief description of the customers concern on the repair order to help the technician locate the problem.
- Obtains customer signature on the repair order and provide customer a copy of the repair order.
- Must be able to understand communicate and evaluate all vendors warranty guidelines approval process and policies during the write up and repair process.
- Establishes customers method of payment Purchase Order requirements and estimate requirements if needed at time of write up.
- Investigates process of vehicle repairs and contact customer with status changes / promise time if required.
- Ensures vehicles are parked in assigned areas trucks are locked and keys are tagged and properly stored.
- Explains complete work and charges to the customer.
- Handles customer complaints.
- Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
- Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.
- Keeps up to date on all warranty policies and product changes to maintain effectiveness in this role.
- Has the ability to utilize ISIS at the time of write up.
- Maintains a professional appearance.
- Keeps work area clean.
QUALIFICATIONS:
To perform this job successfully an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
High school diploma or general education degree (GED) and 3 years experience in Medium/Heavy Duty truck industry.
Required Certificates Licenses and/or Registrations:
- Valid Drivers License Commercial License preferred
Work Environment:
- Work environment includes working outside in all weather conditions working in a service shop working in a parts warehouse and an office environment
- Shop environment: exposure to potentially hazardous chemicals noise dust grease smoke fumes and gases. Frequently around moving mechanical parts including medium and heavy duty diesel and gas engines.
Physical Demands:
- Medium strength is frequently required and heavy strength is occasionally required which includes:
- Constant standing
- Walking climbing ladders and balancing
- Lifting and carrying up to 50lbs; Pushing and pulling up to 100lbs
- Lifting self onto raised surfaces including into vehicles
- Stooping kneeling crawling and crouching
- Reaching and grasping; Working with arms above shoulder level
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
We are HIRING CAREGIVERS IMMEDIATELY WEEKLY PAY! Available Shifts: Part Time Full Time Weekends Weekdays Overnights Qualifications: Must be 18 years old Abil...
