Advisor, Client Experience (eClinibase)

Are you looking to advance your career by joining a team of passionate and motivated professionals who bring their talents to the healthcare system 

Dare to take the leap and realize your full potential with us in an inspiring and dynamic environment that values flexibility teamwork learning and excellence.

What will your days be like at LGI Healthcare Solutions 

You will support clients in the optimal use of LGI Solutions Santés eClinibase software product. You will provide high-quality customer support while meeting prescribed deadlines. You will process and resolve requests promptly to achieve the service level agreed upon with clients.

How will your contributions be showcased

Customer Service

• Provide first-level customer service by creating and taking charge of requests documenting them resolving them and ensuring follow-up until closure;

• Reproduce the issue or anomaly described by the external client in their use of the software on internal databases in order to direct the correction to the appropriate department;

• Prioritize client requests according to the severity of the problem to identify situations that may require escalation to a higher level;

• Create change requests and improvement requests and have them reviewed by the expert;

• Provide after-hours support according to a rotating schedule for certain product families.

Writing

• Draft and revise initial versions of communications newsletters and articles intended for external clients which are sent once approved by the team lead and manager;

• Review product documentation intended for clients.

Self-Training

• Ensure continuous learning of clinical solutions through self-training with a view to versatility.

Qualifications :

What you will bring to LGI Healthcare Solutions to succeed in the role:

• Possess strong customer service skills;

• Knowledge of the healthcare sector in Quebec;

• Minimum of 2 years experience with LGI eClinibase solution experience with additionnal hospital trajectory products would be an added asset;

• Good command of the Microsoft Office Suite (Word Outlook etc.);

• Willingness to support multiple products;

• Ability to work in a team;

• This position requires bilingualism as the candidate will be required to work with documentation in both French and English and to communicate both orally and in writing with French- and English-speaking partners/clients/suppliers/colleagues.

Additional Information :

Here are the many benefits to ensure your personal and professional well-being as well as financial health:  

• Remote in-office or hybrid work with the option of flexible hours to promote balance and performance 
• Group insurance plan and group RRSP with employer participation in effect from day one 
• Minimum of 3 weeks vacation 5 days personal leave per year 
• Access to a telemedicine service and a complete assistance program for all employees and their family 
• Access to a leading e-learning platform and hours allocated for training and professional development
• More than 40 years of expertise in the health IT field opens the door to many career opportunities 
• Projects integrating Agile methodology 
• Employee discount program  
• An organizational culture rooted in the values of courage determination excellence and collaboration around which we come together to develop technology solutions for the healthcare field. 

If you are interested in this position we would be very happy to tell you more about the role the team and life at LGI Healthcare Solutions.  

Apply now!

Remote Work :

Yes

Employment Type :

Full-time