General Manager- Hyatt Centric Wall Street, NYC
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Job Location:
New York City, NY - USA
Yearly Salary:
USD 7 - 10
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Title: General Manager
Location: Hyatt Centric Wall Street New York
Reports To: Senior Vice President of Operations
Job Summary:
The General Manager (GM) at Hyatt Centric Wall Street New York is responsible for providing overall leadership and strategic direction to ensure the hotels success in achieving associate satisfaction operational excellence financial performance guest satisfaction and brand standards. The GM will serve as the key decision-maker promoting a culture of hospitality innovation and collaboration. The ideal candidate will have strong leadership abilities extensive hotel management experience and a track record of driving profitability and guest satisfaction in a competitive urban market.
Key Responsibilities:
- Leadership and Management:
- Oversee all aspects of the hotels daily operations including front office housekeeping food & beverage sales and maintenance departments.
- Ensure a guest & associate centric culture by fostering an environment where guest satisfaction is the highest priority.
- Build and develop a high-performing team through recruitment training performance management and career development.
- Promote a culture of accountability collaboration and innovation.
- Develop and manage the hotels budget including revenue forecasts profit and loss statements and capital expenditure planning.
- Monitor and analyze financial performance to ensure profitability and cost efficiency.
- Maximize revenue opportunities through effective pricing strategies yield management and partnerships.
- Implement strategies to control costs while maintaining high service standards.
- Ensure compliance with Hyatt brand standards and elevate the guest experience through continuous improvement.
- Actively engage with guests and address feedback to improve overall satisfaction scores and online reputation.
- Drive guest loyalty through personalized service and recognition programs.
- Collaborate with the sales and marketing teams to develop strategies for increasing market share growing occupancy and driving revenue across all segments (business leisure group etc.).
- Act as an ambassador for the property and brand networking within the local community and with key business partners.
- Ensure smooth coordination between departments for an efficient operational workflow.
- Ensure compliance with health and safety standards local regulations and environmental sustainability initiatives.
- Identify areas for operational improvements and implement processes to enhance productivity.
- Foster strong relationships within the Wall Street community and with key stakeholders to promote the hotel as a preferred destination for both locals and visitors.
- Participate in local business organizations and engage in community activities to enhance the hotels profile.
Qualifications:
- Bachelors degree in hospitality management business or a related field (or equivalent experience).
- Minimum of 7-10 years of progressive hotel management experience with at least 5 years in a leadership role at a full-service luxury or boutique hotel.
- Proven track record of successfully managing hotel operations improving guest satisfaction and driving financial performance.
- Strong understanding of financial statements revenue management and budgeting.
- Excellent leadership communication and interpersonal skills.
- Experience working in New York City or a similar urban market is preferred.
- Ability to thrive in a fast-paced high-pressure environment and adapt to changing market conditions.
Benefits:
- Competitive salary and bonus potential.
- Health dental and vision insurance.
- 401(k)
- Paid time off and hotel discounts.
- Opportunities for career growth within the Hyatt brand.
Required Experience:
Director
Key Skills
- Restaurant Experience
- Hospitality Experience
- Interviewing
- Management Experience
- Profit & Loss
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Restaurant Management
- Retail Management
- Recruiting
About Company
Job Title: Director of OperationsCompany: Hampton Inn Colchester / Burlington, VTLocation: 42 Lower Mountain View Drive, Colchester, VT 05446 About Us:At the Hampton Inn Colchester / Burlington, VT, we are committed to delivering unparalleled guest experiences while fostering a vibran ... View more
