Dispatcher 2

North Canton, OH - USA

Monthly Salary: USD 440 - 6902

Posted on: 31-10-2025

Vacancies: 1 Vacancy

Job Summary

Dispatcher

Location: North Canton OH 100% on-site North Canton OH 44720

Schedule: All shifts available 8-hour shifts ranging from 6:30 AM to 1:30 AM (may include nights and weekends)

Training: Two weeks (Week 1: 8:00 AM4:30 PM; Week 2: schedule may mirror long-term shift)

Overtime: Available and may occasionally be required based on business needs

Responsibilities:

Monitor real-time operation of the Call Management System to ensure Service Level Agreements (SLAs) are being met and Customer Service Engineers (CSEs) are actively assigned to calls.
Maximize productivity by continuously monitoring the Call Management System and CSE availability.
Record and update CSE unavailability in the system for emergency situations and notify the Business Team as needed.
Review and prioritize call lists; determine urgency and schedule appropriately with CSEs the Business Team and customers.
Utilize team and geographic knowledge to provide feedback that improves resource efficiency.
Participate in conference calls and team meetings as required.
Escalate urgent service needs and CSE-related issues to the appropriate management team.
Assist in training new Dispatchers on the Call Management System and standard processes.
Process customer escalation requests for service updates (e.g. ETAs part updates appointment confirmations).
Contact customers with estimated times of arrival as necessary.
Support field technicians through phone and email communication.

Qualifications:

Previous Customer Service experience required.
Reliable and dependable with strong organizational skills.
Ability to think logically and efficiently in fast-paced environments.
Excellent verbal and written communication skills; able to collaborate effectively in a team setting.
Proficient in Microsoft Word and Excel.
Demonstrated ability to learn new systems/software quickly.
Associates degree preferred.
Experience in customer service banking call center field service or high-volume scheduling strongly preferred.

Additional Information:

All shifts available including days evenings and weekends.
100% on-site position in North Canton.
Overtime may be required depending on business needs.
Excellent opportunity to join a fast-paced team-oriented environment.

Contact Information:

Luke Slabe

DispatcherLocation: North Canton OH 100% on-site North Canton OH 44720Schedule: All shifts available 8-hour shifts ranging from 6:30 AM to 1:30 AM (may include nights and weekends)Training: Two weeks (Week 1: 8:00 AM4:30 PM; Week 2: schedule may mirror long-term shift)Overtime: Available and may oc...