Representative, PSS Customer Service
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Job Location:
Knoxville, TN - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The purpose of this job is to maintain and grow relationships with Parts and Service Solutions (PSS) customers and service an account portfolio.
In this role you will:
- Complete all administrative activities connected with customer account set-up and maintenance.
- Respond to customer inquiries including pricing of products and services delivery requests and issue resolution.
- Build relationships with customers and promote PSS products and services to grow sales and increase the volume of customers purchases.
- Communicate with the PSS sales and management teams to make leadership aware of customer concerns and issues.
- Complete PSS warehouse activities (e.g. package and ship orders receive and inspect inventory products) as necessary to support timely delivery of goods.
- Prepare and deliver customer billing and respond to resulting queries. Report monthly regarding aging invoices.
- Model behaviors that support the companys common purpose; ensure guests and team members are supported at the highest level.
- Ensure all activities are in compliance with rules regulations policies and procedures.
- Comfort and willingness to communicate issues to leadership in order to drive an improved customer experience.
- Complete other duties as assigned.
Qualifications :
- High school diploma or equivalent certificate required.
- Bachelors degree in business or related field preferred.
- Minimum one years related work experience required; two years work experience preferred.
- Intermediate Microsoft Office skills
- Basic CRM skills
- Strong written and verbal communication skills
- Excellent customer service skills and ability to handle difficult issues.
- Strong organizational skills and attention to detail
- Ability to work as part of a team and problem-solve.
- Ability to adapt to change including a willingness to take on new tasks and technology.
- Willingness to learn new tasks and flexibility to support other areas of the business as needed
Additional Information :
Nation-wide Medical Plan/Dental/Vision
401(k) Flexible Spending Accounts
Adoption Assistance
Tuition Reimbursement
Weekly Pay
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Are you passionate about team building, customer service, and meeting new people? Pilot Company offers a dynamic environment where no two days are the same. Team members have the opportunity to build an inclusive atmosphere with their co-workers and make a better day for every type of ... View more
