Loan Operations Representative 2
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Job Location:
Metairie, LA - USA
Monthly Salary:
USD 612 - 2764
Posted on:
31-10-2025
Vacancies:
1 Vacancy
Job Summary
Our goal at Fidelity is to create a better future by acting with accountability and integrity alongside our customers and within our communities. Since 1908 we have built a legacy upon simple enduring values and an unwavering commitment to the communities we serve. We pride ourselves on being part of a community-focused and team-oriented work culture where we invest in our associates to ensure success within the company.
Fidelity Bank headquartered in New Orleans Louisiana believes in making a difference by living our mission of Here for Good to help families and businesses thrive in the communities we serve. Our mortgage division NOLA Lending Group is a leader in providing residential home financing solutions in 46 states.
Fidelity promotes a culture of work/life balance for all associates. We offer a competitive total rewards package for eligible associates including:
- Competitive pay based on the position qualifications relevant experience and skillset
- Paid Time Off
- Up to 14 paid holidays annually
- Comprehensive Medical Dental and Vision Insurance
- Employer Funded Health Savings Account
- Paid Parental Leave
- 401(k) with matching contributions
- Wellness Program to reduce health insurance premiums
- Free or discounted banking and mortgage services
- Basic Life Insurance and AD&D
- Tuition Reimbursement Plan
- Associate Referral Program
- Associate Volunteer Program
- Employee Assistance Fund (subject to IRS guidelines)
- Employee Assistance Program
- Opportunities for training and career development
- Gym Discounts Verizon Wireless Discounts Tickets At Work Discounts
- Retail branch locations are closed on Saturdays!
The benefits listing is for informational purposes. Additional details regarding compensation and benefits will be provided during the application process. Fidelity reserves the right to modify amend or terminate any and all benefits at any time.
Do you want to make a difference If so this opportunity may be the right choice for you! Fidelity Bank/NOLA Lending Group is looking for competitive self-reliant energetic individuals that are driven to succeed.
Position Summary:
The Loan Operations Representative 2 works with both loan operations management and personnel in all aspects of lending booking and post-closing as it relates to Retail and Non-Profit loans. The day-to-day activities include monitoring the banks participation portfolio SBA and other government back loans and required escrow analysis.
This position is non-exempt under the Fair Labor Standards Act and is eligible for overtime pay.
This position may be filled at a lower or higher level depending on the candidates qualifications and relevant experience.
Required Qualifications Competencies and Skills:
- GED or High school diploma
- 5 years of experience with escrow analysis insurance and tax payment residential mortgage lending loan application policies and procedures and documentation requirements on commercial residential and consumer loans
- Knowledge/experience with: Horizon system
- Proficient in Microsoft Office Suite to include Word Excel Outlook PowerPoint Teams
- Developed cognitive skills to include Analytical Problem Solving Innovation Decision-Making Organization & Planning
- Developed intrapersonal skills to include Follow-Through Ambition Resourcefulness Initiative
- Developed interpersonal skills to include Communication: Listening Speaking and Writing Client Focus Versatility
Preferred Qualifications Competencies and Skills:
- Knowledge/experience in: FCM system Encompass system
Essential Duties and Responsibilities:
- Monitor process and reconcile daily settlement general ledgers loan participation activity SBA and other government-backed loan reports
- Prepare and submit monthly USDA VA and other government-backed loan reports
- Review and process required monthly escrow analysis statements special off-cycle escrow analyses and waiver request
- Process and review daily escrow transactions surpluses shortages and deficiencies
- On-Board unsecured consumer loans & non-profit loans
- Perform monthly MERS reconcilement and data corrections
- Process verifications of loans and mortgages
- Process request for e-statement enrollment and e-statement request
- Process charge-offs and recovery requests from Special Assets Department
- Process loan modification request CITAs payment deferrals and other specialized maintenance request
- Process request for statement regeneration for year-end request
- Assist manager to formulate and interpret policies or operating practices
- Answer and respond to calls from customers insurance agents and branch personnel
- Assist with training of departmental personnel
- Perform required system maintenance as requested
- Assist in the preparation of any reports needed
- Assist management with special projects to ensure tasks are performed timely and accurately
- Consistently exemplify our Core Values of Integrity Community Dependability Excellence Longevity and Accountability
- Comply with regulatory rules and regulations evidenced through successful completion of training and demonstrated ability
- Perform other duties and/or special projects as appointed by management
- Physical Requirements: primarily sitting with some standing walking lifting and bending
Fidelity Bank is an Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age pregnancy genetic information disability status as a protected veteran or any other protected category under applicable federal state and local laws. Fidelity promotes a drug free workplace.
If you require an accommodation to submit your application for an open position please send an email request to or call . All information provided will be kept confidential and will only be used to the extent required to provide the needed reasonable accommodation.
For assistance or questions regarding the recruitment process please email .
This position is located in Metairie LA 70002.
Required Experience:
Unclear Seniority
Key Skills
- Data Entry
- Deputy
- Drafting
- Hibernate
- Administration Support
- Activex
About Company
Fidelity Bank provides a full array of reliable and secure banking and financial services with high integrity and personalized service to New Orleans, Baton Rouge, Slidell and surrounding Southeast Louisiana communities.
