Key Account Manager

The Key Account Manager is responsible for acquiring maintaining and optimising business relationships and partnerships to provide customers with the most relevant personalised and rewarding experience in a sustainable way.

Main responsibilities:

• Working closely with internal stakeholders to optimise strategy and ensure KPI are fulfilled.
• Representing the entire range of Evolutions products.
• Distributing and presenting information to customers about upcoming game releases and opportunities.
• Liaising with in-house resources and operators to undertake promotional campaigns fulfillment.
• Keeping close track of the performance of promotional campaigns to identify problems or issues that may arise.
• Establishing and maintaining effective key account relationships.
• Act as an intermediary between internal departments and customers.
• Acting as an escalation point for customers for any issues and drive resolution action.
• Providing root-cause analysis driving continuous improvement and execution of solutions.
• Proactively assessing clarifying and validating customer needs on an ongoing basis.
• Ensuring the timely and successful delivery of the companys solutions according to customers needs and objectives.

Qualifications :

• Previous experience within online B2B industry ideally in online gaming. 
• 3 - 5 years of Account Management experience.
• Advanced knowledge of English both spoken and written.
• Sound commercial awareness and knowledge of business development.
• Ability to generate results in a complex commercial environment.
• Experience in effective client management.
• Team management capabilities.
• Experience in strategy preparation based on data analysis.
• Knowledge of Power BI.
• Willingness to travel.

Additional Information :

We offer:

• Competitive compensation.
• Career growth opportunities.
• Opportunity to work on as part of a Global leader in online gaming.

This is a hybrid mode position (3 days per week in the office) and we are located in TNU Anexo Av. das Nações Unidas 12495 Brooklin Novo 04571-030 São Paulo.

To apply please send your CV in English.

At Evolution we have implemented Whistleblower Protection Policy and provide secure and confidential channels for reporting legal or ethical concerns available to anyone with a direct or indirect work relationship with the Company including current and former Employees Candidates Shareholders Contractors Service Providers Trainees Entrepreneurs and their proxies. To submit a report please contact us via our dedicated whistleblowing channel at 

Remote Work :

No

Employment Type :

Full-time