Account Manager

At Ayvens progress starts with you.

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us and get better with every move.

Account Manager

Job Purpose
To provide a high standard of customer service support and fleet management consultation to a number of clients. This will include providing front line support including dealing with clients and drivers prospect visits presentations and attending meetings. They will play an important role within the team and provide support to their colleagues to ensure team goals are achieved.
Applicants must be highly motivated self-starters with excellent communication computer and administrative skills who have the ability to work as part of a team. Prior customer service experience and motor/fleet industry experience are essential.

Tasks & Responsibilities

To build long term proactive relationships with Customers by:

Building Customer trust and confidence
Increasing Customer survey ratings
Maximising profit opportunities
Upselling additional services e.g. fuel insurance
Improving renewal rates and where potential grow fleets
Regular client meetings and ensuring proper follow up from these meetings including detailed minutes and swift follow up of action points
Continuing to build on Ayvens professional image and maintain Ayvens high standard of customer service
To ensure the highest level of customer service in relation to:
Proactive advice and consultation given to customers and or drivers
Client Retention
Making car policy & cost saving recommendations to customers
Quotations being supplied with maximum accuracy and efficiency
Orders and enquiries managed efficiently
Management of customer reporting by utilising Ayvens standard/harmonised reports and templates
Professional response to customer queries
Processing a number of administration tasks and other driver related tasks
Managing fluctuating workloads
Assisting with new business implementations
Dealing with LP Group requests
Working closely with the Finance Department with regard to credit approvals invoice queries and debtor management
Identifying growth opportunities with existing clients
To ensure processes and procedures are adhered to as outlined in training or any subsequent communications

Contributing to the success of the Account Management Team and Ayvens by:

Maintaining a positive approach and attitude to all aspects of work
Working as part of a team i.e. sharing best practices and providing support to colleagues
Working closely with colleagues within team and across the business towards achieving objectives
Ensuring that all individual and team targets are achieved
Attending contributing to and actioning issues at team and dept meetings
Buy in to and contribute to any dept or change projects

Knowledge Skills & Experience

Motor/Fleet industry experience essential
High level of attention to detail
Creative thinker with ability to identify and implement improvements
Computer literate with an excellent knowledge of Microsoft Word Excel & PowerPoint
The ability to see issues through to completion and work to deadlines
The ability to think act and make decisions under pressure
Clear organisation and prioritisation of your daily tasks while also ensuring teamwork is also completed
Appropriate follow-up on client deliverables
To ensure appropriate time is given and all tasks are completed as requested
Team player able to work with others both in the dept and across the business achieving shared commitment to solutions goals and plans
Customer driven with the ability to deal and build relationships with individuals at all levels of the business and to be seen as approachable and willing to get involved.
Adopt a professional approach in all dealings demonstrate high standards and levels of performance and constantly strive to improve processes and procedures so as to add value.

Why Ayvens

With over 3.4 million vehicles managed across more than 42 countries we provide full-service leasing flexible subscription services fleet management services and multi-mobility solutions to customers of all sizes including large corporates SMEs professionals and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. Were committed to sustainable mobility and have made it a core part of our everything we do were guided by the principles of authenticity curiosity commitment and collaboration. We aim to foster an organisation thats diverse in people and ideas where everyone can thrive and be themselves no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates news and insights.

*ALD Automotive LeasePlan are rebranding to Ayvens across all 42 countries by 2025.