Product Owner

Why PlayStation

PlayStation isnt just the Best Place to Play its also the Best Place to Work. Today were recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation5 PlayStation4 PlayStationVR PlayStationPlus acclaimed PlayStation software titles from PlayStation Studios and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation technology and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment a wholly-owned subsidiary of Sony Group Corporation.

Role overview:

PlayStation is for everyone. Consumer Experience (CX) provides global services including outstanding post purchase customer care hardware technical services and online platform moderation. Our focus is to build and retain brand loyalty by representing the phenomenal entertainment ecosystem available on PlayStation!

We are looking for an enthusiastic Product Owner who can support Consumer Experience processes and platforms globally. As a team member embedded in an engaged agile team you will collaborate with product managers and business partners across Consumer Experience and various engineering teams globally for delivering high quality features!

This role can be based in San Mateo or San Diego CA.

What youll be doing:

• Collaborate and connect with global business partners technical and non-technical teams to conceptualize analyze design and launch new products and improve existing products
• Maintain customer-centric focus and own the documentation of requirements
• Document business justification and projected return on investment to identify and prioritize project opportunities
• Collaborate with technical teams to clearly communicate business requirements; be an advisor during user acceptance testing and training phases
• Use data and analytics to validate strategy and success criteria
• Communicate to partners on current status and ensure the backlog is prioritized with clarity
• Obtains key inputs from leadership enterprise architecture teams and identifies solution and interdependencies
• Maintain strong relationships with key partners within Consumer Experience and other internal teams and external 3rd parties

What were looking for:

• 5 years proven track record as a product owner in delivering high profile business focused solutions in a fast-paced environment
• Ability to translate and articulate complex business problems into easily understood solutions
• Articulate in documenting product requirements writing functional specs acceptance criteria and requirements
• An authority in Contact Centre CRM and Online Support
• Proficient in process flow documentation and experience creating flows using Microsoft Visio and Miro
• Ability to work effectively and professionally with cross-functional teams worldwide and with senior partners
• Meticulous attention to detail with ability to make good timely decisions
• Ability to multitask and context switch between low level detail and the bigger picture
• Strategic problem solver with a consistent track record in leading and inspiring teams to deliver to their full potential
• Self-motivated and highly organized
• Awareness and appreciation of the principles of SAFe (Scaled Agile Framework)
• Bachelors or Masters degree in quantitative subject area (Economics Finance Statistics Engineering Computer Science or MBA with emphasis in analytics)
• Deep knowledge of consumer experience processes
• Experience in using SAP Inventory Management Software
• Proficient knowledge of Salesforce Service Cloud is highly desirable

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity gender expression and gender reassignment) race (including colour nationality ethnic or national origin) religion or belief marital or civil partnership status disability age sexual orientation pregnancy maternity or parental status trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment empower employees and embrace diversity. We encourage everyone to respond.

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.