CA Representative, Customer Service Specialty Companies

Ontario - Canada

Monthly Salary: Not Disclosed

Posted on: 12 days ago

Vacancies: 1 Vacancy

Job Summary

United Trimen

Our employees exhibit a friendly collaborative team-oriented focus on serving our customers with urgency and attention to detail. Our culture is built on a set of Cornerstone values we believe make us unique:

Our customers come first. Were driven to exceed their expectations by listening leading solving problems and delivering what we promise.
We encourage productivity and efficiency and there are rewards for jobs well done. Sometimes its a financial incentive other times an award always a genuine thank-you.
The best relationships are founded on honesty trust and respect. We say what we will do and then we do it.
Personal and professional growth depends on teamwork. By sharing knowledge skills ideas and effort we benefit our customers ourselves and our communities.
Strong relationships break down barriers and promote innovation and cooperation. By working as an open-minded responsive team we achieve excellence.
Our future depends on the success of each an atmosphere of dignity and diversity our appreciation for each others talents and contributions keeps us at our best.
We play fair but never lose sight of the goal to win. With that in mind we execute our plans and strategies with focus commitment and passion.

We offer our employees very competitive benefits:

Profit Sharing
Healthcare Benefits
Matching Retirement Contribution
Overtime Compensation Over 40 hours
Training & Development and Growth Opportunities

We have a wide variety of opportunities to establish yourself in the food industry including sales sales support customer service marketing administration finance operations technology and inventory management. Come join our team and build your career with us!

Position Summary:

Provides friendly and efficient customer service order processing and delivery support to customers of United Trimen via phone email SMS and chat. Assists customers with their day to day inquiries to ensure their needs are being met. Promotes and utilizes E-Commerce technologies.

Location: North York ON

Essential Functions:

Serves as liaison between the account managers and partners within the customer organization.
Participates as a core member in the new customer implementation process;
Develops and maintains ongoing customer relationships.
Supports and partners within assigned division and customer assignments; Manages customer orders (both stock and nonstock) manually or via EDI 3rd party ordering systems andcompletes timely callbacks/e-mails to discuss edits and confirm complete orders.
Maintain current knowledge of products and system status within divisions and distribution centers to assist Account Managers and customers.
Serves as information resource to Account Managers Logistics and Sales Support on product related questions regardinginventory levels excessive punches and general product information.
Source product based on customer needs with Stock Non Stock and EPO items (added).
Performs other duties as assigned.

Knowledge / Skills / Abilities:

Excellent communication and interpersonal skills to provide an exceptional first impression and comfortable efficient andreliable customer service order entry and issue resolution.
Must have excellent written verbal organizational and communication skills.
Must have the ability to multitask prioritize and be able to work independently or within a team environment.
Highly motivated self starter with a focus on details and accuracy in a fast paced environment
Must be a strategic thinker inquisitive innovative and creative in order to build relationships network link resourcesand apply business practices
Must have good customer service and time management skills.
Ability to problem solve and develop solutions on a variety of complex business issues with the ability to balancecustomer needs within the framework of United Trimen business practices
Ability to demonstrate understanding of Foodservice industry and operations
Ability to adapt to frequent technological and GFS proprietary application changes and program functions
Ability to perform 10-key data entry.

Equipment / Tools / Technology:

Desktop or laptop computer
Networked printer/copier
Microsoft Office products (Excel Internet Explorer)
Google Apps (Gmail Chrome Calendar Docs Forms Slides Sheets Drive Sites Groups)
Knowledge of ERP softwares (SAP preferred)

We thank all applicants for their interest however only those selected for the next stage will be contacted. United Trimen is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment or in terms or conditions of employment without regard to any enumerated or analogous grounds of discrimination including race religious beliefs colour gender gender identity gender expression physical disability mental disability age ancestry place of origin marital status source of income family status sexual orientation or status as a qualified individual with disability.

If you require reasonable accommodation for any part of the application or hiring process due to a disability please submit your request to and use the words Accommodation Request in your subject line.

Required Experience:

Unclear Seniority

United TrimenOur employees exhibit a friendly collaborative team-oriented focus on serving our customers with urgency and attention to detail. Our culture is built on a set of Cornerstone values we believe make us unique:Our customers come first. Were driven to exceed their expectations by listening...