Senior Delivery Manager

Job description

Job Title: Senior Delivery Manager

Band: 5

Salary:

Location: Liverpool/Newport/Birmingham

Terms: Permanent

Hours: Full Time

Closing Date: 16th November 2025

Insight into CCS - Webinar

Dont miss out on gaining valuable insight into CCS and our recruitment process!
Join us on Wednesday 19th November at 6:00 PM. Please use the link below to register your attendance for this session or any of our upcoming sessions.

you passionate about delivering and supporting software

services that power digital transformation and support the

Governments digital agenda Do you want to play a crucial role in

aiding CCS 30bn procurement operation Join us in delivering new and improved digital services that power the Nation.

Job Summary

As a Senior Delivery Manager you will be accountable for the effective delivery of complex critical products and services. You will have experience across a range of products and services managing them throughout the entire product life cycle being responsible and accountable as the main point of escalation whilst nurturing and developing the skills of junior Delivery Managers.

Directorate Overview:

The Digital & Data Services (DDS) directorate is at the heart of CCSs digital transformation journey responsible for delivering modern efficient and user-centred digital services that support over 30bn of public sector procurement annually. Were building a world-class digital capability that will revolutionise how the public sector buys common goods and services.

Team Summary

The role of the Senior Delivery Manager sits within the newly established Delivery Capability Domain within the Digital Data &

Services Directorate (DDS).

Key Accountabilities

The duties listed are indicative not exhaustive. The post holder may be required to undertake additional duties or assume other roles as reasonably required by the business to deliver services and achieve objectives. Any changes will be managed in line with HR policies capability and security requirements.

• Set the standards for delivery management and explore new and innovative ways of working to improve delivery within the organisation

• Support and mentor the Delivery Managers within your line management

• Facilitating Scrum agile ceremonies across several teams and mentoring the teams on Agile best practices

• Support the delivery teams to ensure we have the adequate amount of resource to deliver against goals

• Work with business stakeholders to facilitate effective and efficient delivery of products and services from within your portfolio

• Define the best processes or delivery methods to use including measuring and evaluating outcomes

• Contribute within the wider Agile Delivery community of practice

• Develop and utilise meaningful metrics in order to lead teams towards their goals and understand areas for improvement

• Own and build relationships with the technical teams Product Owners senior stakeholders management and third-party sub-contractors utilising effective and appropriate governance mechanisms

• Ensure milestones project plans and risks within your portfolio are managed and maintained supporting other Delivery Managers within your line management.

• Assist delivery teams to manage and visualise outcomes prioritise work and work to agree minimum viable product (MVP)

• Facilitate effective communication between the organisation and suppliers manage risks and issues related to supplier delivery and ensure that contractual deliverables meet quality standards and deadlines.

Essential Criteria (to be assessed at application stage):

• Proven experience in delivery/ project management with strong background on Agile methodologies. Agile cert preferred (Scrum master Safe Agilist MSP)

• Experience delivering digital products and services and technical programs (eg. Customer facing tools web platforms IDAM Master Data Model B2C and B2B platforms)

• Strong understanding of GDS standards product development lifecycle Agile frameworks backlog refinement user story mapping and CI/CD practices

• Strong stakeholder management communication skills across product design technology business analysis functions and end users/customers.

• Experience with delivery tools such as JIRA Confluence ADO and similar

Success Profiles (to be assessed at interview):

You will be assessed against the following Behaviours:

• Leadership

• Delivery at Pace

• Communicating & Influencing

• Making effective decisions

You will be assessed against the following Technical Skills

(A link to the Civil Service Success Profiles Framework is provided below)

Success Profiles Framework

• Agile and Lean Practices

• Delivery planning and risk management

Please note that as part of this recruitment process if you are unsuccessful at interview stage but are close to the benchmark score you may be considered for and offered a role at a lower pay band within the same job family.

What we will offer you here are some of the benefits you can expect:

• Competitive salary

• Generous pension scheme

• A discretionary non-contractual performance related bonus

• Working remotely in addition to working in advertised office location

• Flexi time scheme (available for B1-B6)

• Minimum 25 days annual leave to a maximum service related 30 days excluding bank holidays

Explore fully how we will reward your work.

Want to make a difference Find out more about the rewarding work that we do in our candidate pack.

The Civil Service is committed to attract retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil ServiceD&I Strategy.

We want to make our recruitment process accessible to everyone so if there is any way that we can support you please contact

Working flexibly delivering outcomes

CCS is a flexible business with a smarter working model where our colleagues benefit from a mix of home and office working. Successful candidates are expected to work from one of the office locations listed. Our current office attendance approach requires a minimum of 26 days per quarter (approx 2 days per week which may be subject to change) in CCS office locations or off site meetings with suppliers customers partners networking / industry events. This is pro rata for those who work part time. Our smarter working principles mean that our people have the advantage of both office and offsite based collaboration and learning as well as working from home. This way of working allows us to honour our commitment to being a responsible business offer flexibility and better work life balance as well as ensuring we deliver our business with confidence and in accordance with our CCS values.

Selection Process

Candidates who are successful at sift will be contacted as soon as possible following the closing date and advised of the interview process in more detail. The interviews will commence WC 8th December either at one of our offices or via video with interview times and dates to be confirmed. Within the interview there will be a presentation required with more information given once selected.

To find out more about our recruitment process please click here

Please note: Artificial Intelligence can be a useful tool to support your application however all examples and statements provided must be truthful factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others or generated by artificial intelligence as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Complaints procedure

Our recruitment processes are underpinned by the principle of selection for appointment on merit on the basis of fair and open competition as outlined in the Civil Service Commissioners Recruitment Principles details of which can be found at

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint you should contact in the first instance.

If you remain unsatisfied with the response you receive you can then contact the Civil Service Commission at

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

Complaints Procedure

Our recruitment processes are underpinned by the principle of selection for appointment on merit on the basis of fair and open competition as outlined in the Civil Service Commissions Recruitment Principles details of which can be found at you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint you should contact in the first instance.

If you remain unsatisfied with the response you receive you can then contact the Civil Service Commission at

Internal candidates should apply using their Workday account. Please use the careers hub for your application.