Senior Customer Operations Supervisor (Spanish Bilingual) Las Vegas, NV

SENIOR CUSTOMER OPERATIONS SUPERVISOR

Must be in Southern NVand have reasonable commute to Las Vegas NV due to in-office requirements.

SCHEDULE: Full-Time Monday-Friday 10:00am - 7:00pm and every third Saturday 8:00am - 12:00pm PST

COMPENSATION: Starting Pay $27.00 $31.00 per hour. (The estimated range is the budgeted amount for this position. Final offers are based on various factors including skill set experience location qualifications and other job-related reasons.)

WHO WILL SHINE IN THIS ROLE

Are you looking for an opportunity to make a meaningful impact PCI is seeking a Senior Customer Operations Supervisor who will oversee customer service and collections employees while ensuring superior customer service. If you thrive in a fast-paced environment and enjoy guiding and coaching team members to foster productivity and achieving department goals this is a great opportunity to grow your career while enhancing the overall employee and customer experience.

WHAT YOULL DO

• Supervises coaches and mentors employees in the assigned area(s) providing guidance and support in their day-to-day operations.
• Analyzes customer financial situations and proposes settlement options when necessary.
• Monitors and analyzes data pertaining to the overall employee performance offering constructive feedback to direct reports and ensuring leadership is regularly briefed on employee performance.
• Reports to leadership regularly on department activities and immediately on significant matters.
• Writes and delivers performance evaluations provides ongoing feedback regularly and participates in other employee relation activities such as the disciplinary process as needed.

WHAT WERE LOOKING FOR

Must-Have Qualifications:

• High School diploma GED or a minimum of 4 years equivalent experience.
• Minimum of 1 years experience in a supervisory role leading other employees.
• Previous customer service and collections experience and the ability to handle difficult or irate customers with empathy and professionalism.

Nice to have but not Required! (Well train you!):

• Previous experience in a call center environment.
• Strong understanding of customer service and financial principles and practices.

LOCATION & WORK SETTING

• Office Address: 9911 Covington Cross Dr. Las Vegas NV 89144
• Schedule: Full-Time Monday Friday 10:00am - 7:00pm and every third Saturday 8:00am-12:00pm PST
• Work Setting: In-Office

COMPETITIVE COMPENSATION & BENEFITS

• Starting Pay: $27.00 $31.00 per hour.
• The estimated range is the budgeted amount for this position. Final offers are based on various factors including skill set experience location qualifications and other job-related reasons.

Additional Perks that Go the Extra Mile:

• Annual Discretionary Bonus
• Earned Safe & Sick Time (ESST)
• Paid Maternity & Paternity Leave
• Paid Time Off (PTO) & 8 Paid Holidays
• Donation Matching & Paid Volunteer Time
• 401(k) Match 100% of your deferrals up to 5%
• Tuition Reimbursement & Student Loan Match Program

HOW TO APPLY

It only takes a couple minutes! Submit your resume on our website at EMPLOYMENT OPPORTUNITY

PCI is an equal employment opportunity employer committed to diversity equity & inclusion. We make hiring decisions based on qualifications merit and business needs. If you need assistance or an accommodation due to disability please contact PCI HR at

Required Experience:

Manager