Hotel Manager, The Dalmar, a Tribute Portfolio Hotel

Hotel Manager Complex Luxury Hotel

Fort Lauderdale FL

TheDalmar a Tribute Portfolio Hotel & Element Fort Lauderdale Hotelaspart of the Wurzak Hotel Group located in downtown Fort Lauderdale FL is looking for aComplexHotel Manager / Assistant General Manager(AGM) to join their senior leadership team. This position functions as the strategic business leader of the propertys full-service Hotel Operations. Areas of responsibility may include Front Office Guest Services Concierge Engineering Food & Beverage Housekeeping Security Valet as applicable. The Complex Assistant General Manager works with direct reports (Department Heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brands standards targets customer needs ensures employee satisfaction focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. The Complex Assistant General Manager develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brands target customer and employees as well as provides a return on investment.

The Assistant General Manager (AGM) is responsible for assisting the Managing Director in overseeing the daily operations of the hotel complex. This role plays a critical part in ensuring the hotels continued commitment to delivering exceptional guest service and achieving financial profitability. The AGM must have strong verbal and written communication skills as well as demonstrate outstanding leadership. They will be responsible for delegating tasks organizing complex projects and setting priorities that align with the hotels objectives.

Key responsibilities include:

• Assisting the Managing Director in managing daily hotel operations to drive guest service excellence and financial profitability.
• Overseeing guest services and housekeeping for both properties.
• Demonstrating effective communication and strong leadership skills.
• Delegating responsibilities organizing complex projects and establishing priorities in line with hotel goals.
  
  

The Dalmar & Element Hotel operates 24 hours a day and 7 days a week so operational demands require variations in shift days starting and ending times and hours worked in a week.

General Requirements

Guest Satisfaction and Employee Engagement/Development

• Ensure guest and team member satisfaction
• Maximize profit through appropriate staffing revenue generation and efficient and effective cost-controlling measures.

• Oversee service quality operational efficiency guest satisfaction standards compliance and service and financial measurement.
• Implements and manages the daily quality processes for the Hotel Complex which includes communicating goals driving staff member development ensuring compliance with Brand Standards overseeing product and performance quality handling service recovery and proactively preventing issues.
• Handle emergency situations and other incidents.
• Fields guest complaints conducted through research to develop the most effective solutions and negotiate results. Prepares written correspondence to customers. Listens and extends assistance to resolve guest concerns.
• Assist in recruiting hiring supervising training assessing and evaluating coaching and counseling and recognizing and rewarding department heads managers supervisors and line-level employees.
  
  

Operations

• Directly oversees Rooms and Guest Services divisions.
• Offers supervision to the entire hotel operations staff enforcing policies and developing plans for carrying out work programs. Areas of responsibility include: Front Office Guest Services Concierge Engineering Food & Beverage Housekeeping Security Valet as applicable.

• Schedules self to the needs of the business to include nights weekends and holidays as necessary.
• Assist in hotel budgeting and forecasting strategic planning managing balanced scorecard performance implementing and complying with all company policies and brand standards overseeing sales and marketing initiatives responding to guests inquiries and resolving concerns and meeting participation and facilitation.
• Ensure communication channels are in place between departments and follow up accordingly for accountability.
• Assist in identifying operational performance productivity and efficiency gaps and implementing measures to correct those deficiencies.
• Works closely with the Managing Director in monitoring policies and guidelines in the day-to-day operation of the Hotel to ensure profitability and consistency.
• Oversee and be accountable for compliance with all legal requirements including OSHA health department fire regulations etc.
• Maintain adherence and promotion of Companys corporate identity.
• Develop and maintain good working relationships with public authorities community relations and key contacts.
• Any other tasks/duties as requested by management.
  
  

Education and Experience

4-year bachelors degree in Business Administration Hotel and/or Restaurant Management or related major; or equivalent training and experience.
Luxury Director of Operations Assistant General Manager or General Manager experience in a full-service hotel preferred.
Minimum 6 years of experience in hotel management preferably in a complex hotel.
Previous Marriott experience working knowledge of Lightspeed GXP MGS required
Ability to understand and provide friendly guest service.
Ability to correctly process check-ins and check-outs answer questions and resolve guest requests in compliance with policies and procedures brand standards and federal state and local regulations.
Ability to processes guest bills and collects payments in compliance with cash handling credit card processing and accounting policies and procedures.
Ability to compile facts/figures in a timely manner identify and investigate issues and resolve basic matters.
Ability to follow an appropriate course of action based on policies and procedures.
Excellent communication skills as well as managerial and leadership skills
Proactive and results-driven.
Both a team player and captain (hands-on leader).
Attention to details good organizational skills and efficient time management.

Our Perks

• Competitive Salary
• Paid Time Off
• Medical Dental Vision health insurance
• Robust supplemental insurance for Life AD&D Pets legal and more
• Wellness programs for mental physical and financial wellness
• Hotel and travel discounts
• Generous retirement/401k benefits
• Education and professional development

Who We Are

Wurzak Hotel Group (WHG) is a Philadelphia-basedowner developer and operator of premium branded full-service extended stay and focus service core expertise is its unique ability to develop and operate hotels and food and beverage outlets in an entrepreneurial manner maximizing returns on the investment and developing long-term relationships with our guests.

WHGhas earned and maintainsits competitive advantage by developing talent within the organization who embody the same entrepreneurial spirit of our leadership team and who seek to create value through tireless innovationtight focus on the operational details and uncompromised guest Hotel Group has a proven track record of developing and managing hospitality assets for over 30 years and continues to be recognized as one of the regions top hospitality companies.

WHG is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture where all our team members can thrive. We have a zero-tolerance policy for workplace discrimination on the basis of someones race gender disability or any other basis protected under federal state or local laws.

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