Account Management Officer

Job Summary

We are seeking a proactive and results-oriented Account Management Officer to join our dynamic telecommunications team. The ideal candidate will be responsible for nurturing long-term client relationships ensuring seamless delivery of products and services and driving overall client satisfaction and retention. This role requires excellent relationship management communication and problem-solving skills as well as a proven ability to identify opportunities for account growth through cross-selling and upselling initiatives.

Key Responsibilities

• Serve as the primary point of contact for assigned clients building and maintaining strong long-lasting relationships.
  

• Ensure timely and successful delivery of solutions that meet client needs and align with business objectives.
  

• Manage client accounts to drive satisfaction retention and continued engagement.
  

• Liaise between clients and internal teams to ensure effective communication and issue resolution.
  

• Identify and execute opportunities for account growth through cross-selling and upselling strategies.
  

• Provide regular reports on account performance feedback and opportunities for improvement.
  

• Conduct proactive client engagement calls surveys and follow-ups to track satisfaction and identify service gaps.
  

• Manage and resolve escalated client issues efficiently and professionally.
  

• Drive initiatives aimed at retaining existing clients and re-engaging inactive accounts.
  

• Maintain accurate and up-to-date client records interactions and agreements in CRM systems.
  

Requirements

• Bachelors degree in Business Administration Marketing Sales or a related field.
  

• 35 years of proven experience in Account Management Client Services or a similar role within telecommunications or related industries.
  

• Proficiency in CRM tools (e.g. Salesforce Zoho CRM HubSpot) and Microsoft Office Suite especially Excel.
  

• Demonstrated ability to deliver client-focused solutions that enhance satisfaction and retention.
  

• Strong negotiation analytical and presentation skills.
  

• Excellent communication and interpersonal skills.
  

• Ability to multitask prioritize and perform effectively under pressure.
  

• Strong attention to detail organizational and follow-up abilities.
  

Benefits

• Competitive Net Salary:Monthly
  

• Health Insurance Coverage
  

• Pension Contributions
  

• Performance Bonuses
  

• Airtime/Data Allowance
  

• Paid Annual Leave and Observed Public Holidays
  

• Training and Career Development Opportunities
  

• Supportive and Growth-Oriented Work Environment