EUC Network SmartHand Engineer On CallCasual

Penrith - Australia

Monthly Salary: Not Disclosed

Posted on: 12 days ago

Vacancies: 1 Vacancy

Job Summary

EUC / Network Smart Hands Engineer On Call/Casual

Location: Australia (Multiple Sites Onsite Support)

Employment Type: Independent Contractor / On Call/Casual Basis

Work Mode: Onsite (Field Support / On-Demand/Casual)

Role Overview:

We are looking for an experienced EUC (End User Computing) / Network Smart Hands Engineer to provide onsite technical support under an On Call/ Casual model across client locations in Australia. The ideal candidate should have strong troubleshooting skills in desktop laptop printer and network hardware along with hands-on experience handling break-fix installation and maintenance activities.

Key Responsibilities:

Provide onsite EUC and network smart hands support for incidents service requests and installations.

Perform break-fix IMAC (Install Move Add Change) and preventive maintenance activities.

Support network device installations such as routers switches access points and cabling.

Handle hardware replacements upgrades and troubleshooting for end-user devices.

Collaborate with remote support and service desk teams to ensure timely resolution.

Maintain accurate logs of dispatch calls asset details and work completion reports.

Coordinate with vendors or third-party support teams when needed.

Ensure all activities adhere to client SLAs and ITIL processes.

Required Skills & Experience:

36 years of experience in Desktop Support / EUC / Smart Hands / Field Engineering.

Strong knowledge of Windows OS O365 Active Directory and common desktop applications.

Basic understanding of network concepts (LAN/WAN IP addressing cabling patching).

Hands-on with hardware troubleshooting (laptops desktops monitors printers peripherals).

Familiarity with ticketing tools like ServiceNow Remedy or similar.

Excellent communication and coordination skills.

Must have a valid drivers license and willingness to travel to client sites.

Preferred Qualifications:

ITIL Foundation certification preferred.

CompTIA A / N or equivalent vendor certifications (HP Dell Cisco) are an advantage.

Prior experience in Casual/on-demand support engagements.

Work Scope:

On-demand/Casual calls during business hours (may include after-hours/weekend support as per SLA).

Reporting: Regional Service Delivery Manager / Project Coordinator.

Required Skills:

troubleshooting onsite technical support break-fix installation maintenance collaboration communication coordination knowledge of Windows OS knowledge of O365 knowledge of Active Directory knowledge of common desktop applications knowledge of network concepts hands-on hardware troubleshooting ticketing tools proficiency

EUC / Network Smart Hands Engineer On Call/Casual Location: Australia (Multiple Sites Onsite Support)Employment Type: Independent Contractor / On Call/Casual BasisWork Mode: Onsite (Field Support / On-Demand/Casual)Role Overview:We are looking for an experienced EUC (End User Computing) / Network ...