Network Services Technician (OVERNIGHT) OIT
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Job Location:
Atlanta, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Discover Your Career at Emory University
Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the excellence of our academic community.
Description
**This position requires working overnight shifts from 8:00 PM to 7:00 AM on Monday Tuesday Thursday and Friday.**
KEY RESPONSIBILITIES:
- Supports and assists with installs and activations and repairs campus voice and data services.
- Responds to work orders (WOs) and trouble tickets to perform moves adds changes and installs and to repair interrupted service.
- Supports communications wiring installs labeling and testing in accordance with internal IT and Industry standards.
- Interacts with Coordinators and customers to clarify work details and to troubleshoot issues.
- Utilizes automated tracking and management tools to update status report details and complete work assignments.
- Interacts with customers to determine needs and issues.
- Assists with equipment demonstrations to explain operations.
- Interacts with Coordinators to initiate on-site changes to WOs and to maintain flexibility.
- Performs on-site customer walk-throughs to assist with developing effective WOs.
- Prepares for moves to support equipment needs clarify instructions and gather resources (e.g. department staff etc.).
- Assists with moves of communications services to provide existing service levels at new locations.
- Supports new voice and data connections to provide customers with new service.
- Interacts with Coordinators to update and change WO instructions.
- Assists with wiring installs to provide connections from communications closets to the workspace.
- Inspects communications closets to ensure security safety and cleanliness.
- Evaluates communications closet configurations to recommend data switch port upgrades.
- Maintains FS vehicles to ensure safety and operability.
- Maintains campus emergency and elevator phones to ensure service levels and safety.
- Maintains personal FS toolkit bags to ensure tool functionality and to ensure tool bags are sufficiently equipped for meeting WO demands.
- Utilizes MySoft to update WOs and to document and track work status for meeting service level requirements.
- Updates MySoft records to maintain accurate and up-to-date information.
- Applies accurate prices for work performed to WOs to ensure proper billing.
- Closes out trouble tickets to verify issues have been corrected.
- Utilizes Microsoft Excel to build spreadsheets for data port assignments.
- Utilizes applications to print labels for phones.
- Performs related responsibilities as required.
MINIMUM QUALIFICATIONS:
- A high school diploma and one year of relevant IT experience OR an equivalent combination of education training and/or experience.
- Ability to lift up to 50lbs.
- Ability to bend stoop and twist.
- Valid Georgia drivers license and an insurable driving record.
This position is essential to network operations for the enterprise and requires occasional coverage for holidays and breaks.
NOTE: Position tasks are required to be performed in-person at an Emory University location; working remote is not an option. Emory reserves the right to change this status with notice to employee.
Additional Details
Emory is an equal opportunity employer and qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected veteran status or other characteristics protected by state or federal law. Emory University does not discriminate in admissions educational programs or employment including recruitment hiring promotions transfers discipline terminations wage and salary administration benefits and training. Students faculty and staff are assured of participation in university programs and in the use of facilities without such discrimination. Emory University complies with Section 503 of the Rehabilitation Act of 1973 the Vietnam Era Veterans Readjustment Assistance Act and applicable executive orders federal and state regulations regarding nondiscrimination equal opportunity and affirmative action (for protected veterans and individuals with disabilities). Inquiries regarding this policy should be directed to the Emory University Department of Equity and Civil Rights Compliance 201 Dowman Drive Administration Building Atlanta GA 30322. Telephone: (V) (TDD).
Emory University is committed to ensuring equal access and providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to seek a reasonable accommodation please contact the Department of Accessibility Services ator call (Voice) (TDD). We kindly ask that requests be made at least seven business days in advance to allow adequate time for coordination.
Required Experience:
IC
Key Skills
- Routing Protocols
- Network Support
- Tcp/IP
- LAN
- Computer Networking
- Windows
- WAN
- TCP
- Ethernet
- Cisco Routers
- Juniper
- Troubleshooting
About Company
"Have a Coke and a smile" means more to Emory University than it does to the rest of the world. The school, which has some 13,300 students and about 12,500 staff and faculty members, has a very low student-teacher ratio of about 7:1. It changed from Emory College to Emory University i ... View more
