Patient Liaison Supervisor
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Job Location:
San Jacinto, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Position: Patient Liaison Supervisor
Department: Patient Liaisons
Reports To: Director of Behavioral Health
Type: Full-Time
Location: San Bernardino Coachella Valley and Riverside
Schedule: Monday - Friday (8:00am - 5:00pm)
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Our Story
Our mission is to bring care thats whole human and healing.Blending medical behavioral and lifestyle support into a single plan because restoring life takes more than a prescription.
At Lifekind Health we strive every day to live up to that definition by providing the best care possible for our complex patient population. Our team of medical doctors psychologists chiropractors acupuncturists dietitians and massage therapists work together within a revolutionary transdisciplinary model that addresses the quadruple aim of healthcare: enhancing patient experience improving patient health reducing healthcare costs and increasing employee satisfaction. Learn more about us at .
Overview
Were looking for an experienced Patient Liaison Supervisor (PLS) to lead our team of Patient Liaisons in a dynamic transdisciplinary chronic care pain management clinic. This is a hands-on leadership role focused on improving patient experience reducing disenrollment rates and ensuring our clinics remain leaders in patient-centered chronic pain care.
Key Responsibilities
- Team Leadership: Oversee mentor and support a team of Patient Liaisons. Set expectations for performance provide regular feedback and foster a collaborative supportive environment.
- Patient Experience: Work closely with Liaisons to identify pain points in the patient journey and implement improvements. Champion initiatives that make the clinic experience seamless and welcoming for every patient.
- Disenrollment Reduction: Analyze reasons for patient disenrollment and develop targeted strategies with Liaisons and clinic leadership to address root causes. Regularly track and report on disenrollment metrics.
- Data-Driven Management: Supervise the collection analysis and reporting of patient experience and satisfaction data. Translate findings into actionable plans for the team on a monthly cadence.
- Collaboration: Serve as a bridge between Liaisons clinicians administrative staff flow coordinators and leadership. Ensure open communication across the clinic to support holistic coordinated care.
- Continuous Improvement: Stay current on best practices in chronic care and patient engagement. Lead ongoing training and professional development for the Liaison team.
- Advocacy: Be a visible accessible advocate for patientsensuring their voices are heard and needs met throughout their care.
- Process Standardization and SOP Creation:SOP Creation - Develop and implement standardized processes (SOPs) for scheduling surveys and patient follow-up to ensure consistency across sites.
Qualifications
- Bachelors degree required; Masters degree in healthcare administration social work nursing or related field strongly preferred.
- 3 years experience in patient advocacy case management or healthcare operations with at least 1 year in a supervisory or leadership role.
- Experience working in chronic care pain management or a transdisciplinary clinical setting is highly desirable.
- Strong data literacy; able to interpret present and act on patient experience metrics.
- Excellent communication and interpersonal skills. Comfortable working with diverse populations and multidisciplinary teams.
- Demonstrated ability to drive operational change and improve patient satisfaction.
- Compassionate proactive and solutions-oriented.
Required Experience:
Manager
Key Skills
- Presentation Skills
- Time Management
- Clinical Research
- Communication skills
- GCP
- Infusion Experience
- Managed Care
- Hospice Care
- Conflict Management
- Clinical Trials
- Research Experience
- Home Care
