(Team Lead) Customer Service Representative IV
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
(Team Lead) Customer Service Representative IV
Remote Ocoee FL
What you get:
- Full Time Employment
- Hourly rate of$22.00/hour which may be below your states minimum wage. Please take this into consideration when applying
- Career Growth Opportunities
- Full Benefit Options
- Great Work Environment
- Work Schedule: Must be flexible between client hours Mon-Friday 7am -7pm EST
Requirements:
- Must be at least 18 years of age or older.
- Must have a High School Diploma orequivalent.
- Must be able to submit to a background check and drug test.
- Must be able to work an 8 hour shift between 7 am- 7 pm (last call) Mon- Fri.
Summary:
As a(Team Lead) Customer Service Representative IV you will be supporting a team and our clients customers as a first point of contact and resolving questions concerning their accounts.
What you will be doing:
- Monitor an assigned team of Customer Service Representatives (CSRs) in the fast-paced CSC being always accessible to the Manager Supervisors and CSRs.
- Drive compliance to Call Center call handling procedures with the objective of meeting contractual call metrics by monitoring CSR call handling activity through use of the Call Monitoring Systems.
- Be knowledgeable in Vector policies and procedures and guide delivery of excellent and accurate customer service by CSRs.
- Handle escalated calls in a timely and professional manner ensuring that all customer cases are followed through to closure.
- Conduct weekly touchpoint meetings with your assigned team of CSRs to provide performance feedback and communicate benchmarks for performance.
- Assist the Supervisor in assigning work tasks to CSRs make recommendations for scheduling and take an active role in the training of new hires.
- Assist with payroll and attendance records processing as required. Be able to act as a supervisor stand in as needed.
- Be open to cross-functional training to provide coverage for other departments.
- Possess good writing skills and be able to communicate effectively to clearly convey status updates and report system and procedural issues.
People who succeed in this role have:
- The ability to convey complex information in clear and concise terms to ensure customer understanding.
- Strong work ethic.
- Effective and accurate written and verbal communication skills.
- Effective problem-solving skills.
- Customer Service Experience.
- Can navigate multiple applications and research solutions with ease
- Love helping people and guiding them to the best solution for their issue
- Are excited by innovative technology
- Provide calm conflict resolution and problem solving for frustrated customers
- Can work in a structured environment for the duration of your allotted full-time schedule taking high-volume calls from customers
- Can commit to 100% attendance for three to five weeks of paid training
Remote Roles:
Due to varying state and local minimum wage laws we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result we may be unable to consider applicants from certain states or municipalities at this time. We are currently NOT hiring in the following geographies including but not limited to: States: AK CA HI MA IL MT & NY Metro Areas: MN Minneapolis IL Chicago NY New York City OR - Portland MD - Montgomery County WA - Seattle Washington DC
Join a rapidly growing organization that can support your career goals
Apply Today!
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position actual salaries will vary and may be above or below the range based on various factors including but not limited to location experience and addition to base pay this position based on business need may be eligible for a bonus or addition Conduent provides a variety of benefits to employees including health insurance coverage voluntary dental and vision programs life and disability insurance a retirement savings plan paid holidays and paid time off (PTO) or vacation and/or sick time. The estimated pay for this role is $22.00 per hour.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
COVID-19 presents an unprecedented and challenging situation for all of us. At Conduent, our top priority is to protect our associate base and the communities where we live and work, while continuing to serve and help our clients at a time when they need us most. We’d like to thank ev ... View more
