Salesforce Enablement and Support | Senior Associate

At PwC Australia your role in the Salesforce Enablement team will be instrumental in driving user adoption elevating the user experience and communicating all existing and future Salesforce features to support client engagement and business growth. You will partner with stakeholders across multiple Lines of Service and business units to shape and continuously improve the Salesforce experience. As a Salesforce Enablement and Support Senior Associate youll play a vital role in demonstrating how the platform can be used as a leading CRM system working with stakeholders across training release management user story extraction and data management.

Why PwC

At PwC Australia your skills meet purpose. We tackle big challenges across industries like finance technology energy and healthgiving you the chance to make a real impact. Here your growth is our priority. Youll work with leading teams explore new technologies and unlock your full potential.

Join a global community of more than 370000 people who value bold ideas collaboration and lasting change. Together were building trust and shaping the future.

What youll do:

• Drive Salesforce adoption across the business using your knowledge of Salesforce CRM as part of the Salesforce Enablement and Support team.
• Deliver Salesforce learning experiences including training for user groups like Executive Assistants Partners and Account Managers.
• Maintain knowledge repositories of Salesforce guidance and materials in SharePoint building dynamic elements to enhance content.
• Participate in Salesforce release management to maintain product knowledge and update guidance documentation appropriately.
• Collaborate with cross-functional teams to actively extract user stories and contribute enhancement requests aligning Salesforce with broader firm initiatives.

What were looking for:

• Minimum 1-2 years of hands-on experience with Salesforce Sales Cloud in a complex multi-stakeholder environment; Salesforce Certified Platform Administrator credentialrequired.
• Experience with Salesforce Marketing Cloud SQL and Advanced Excel is a strong plus.
• Demonstrated project management capability with the ability to prioritize and deliver multiple concurrent initiatives manage stakeholders and meet deadlines in a fast-paced setting.
• Exceptional communication and presentation skills; able to translate complex concepts into clear actionable guidance for internal stakeholders at all levels. You are a pragmatic solutions-focused problem solver who enables the business and drives measurable outcomes.
• Proficiency in building reports and dashboards and performing data analysis to generate actionable insights align metrics to business priorities and support decision-making.

What youll gain:

• The opportunity to work with leading organisations and cutting-edge technology that challenge and expand your expertise.
• Flexibility means trusting you to choose when where and how you workbalancing whats best for you your team and your clients to grow and thrive together.
• Clear paths for career progression supported by continuous learning and leadership development.
• Generous leave entitlements to support your work-life balance - including floating public holidays birthday leave and ability to purchase additional leave on top of your four weeks.
• A world-class parental leave policy offering up to 26 weeks of leave for caregivers supporting your family and personal life.

We know that perks are as important as your financial rewards. Explore all the benefits that PwC has to offer here.