End User Support Specialist
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Job Location:
Canton, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
30-10-2025
Vacancies:
1 Vacancy
Job Summary
Were looking for a motivated and customer-focused End User Support Specialist to join our IT this role youll provide hands-on technical support to our employees ensuring their systems and tools are running smoothly so they can stay productive. Youll support a mix of office and field users resolving technical issues managing devices and assisting with IT onboarding.
This position requires travel to branch locations approximately 20% of the time to provide in-person support assist with rollouts and coordinate equipment setup.
Responsibilities:
- Provide first- and second-level support for hardware software and networking issues
- Respond to and resolve IT support requests via ticketing system email and phone
- Install configure and maintain desktops laptops mobile devices and peripherals
- Support user onboarding/offboarding (accounts permissions and equipment setup)
- Assist with software deployments system upgrades and technology rollouts
- Maintain accurate asset and inventory records
- Document troubleshooting steps and create user-friendly guides or FAQs
- Collaborate with other IT teams to escalate and resolve complex issues
- Travel to branch and field locations for hands-on support and project work (approx. 20%)
Qualifications:
- 2 years of experience in IT support helpdesk or desktop support role
- Strong troubleshooting skills across Windows and Microsoft 365 environments
- Experience with Active Directory Entra ID Intune or other device management tools
- Basic understanding of networking concepts (Wi-Fi VPN DNS etc.)
- Excellent communication and customer service skills
- Ability to work independently manage multiple priorities and follow through
Preferred:
- CompTIA A Network or similar certification
Required Experience:
Junior IC
Key Skills
- Children Activity
- Access Control
- Human Resources Administration
- Government
- Actuary
- Hydraulics
About Company
Fraza is a solution provider for all material handling needs. We offer new or used forklifts, rentals, parts, warehouse solutions & forklift training.
