Senior Implementation Manager

Denver, CO - USA

Monthly Salary: $ 138000 - 168400

Posted on: 12 days ago

Vacancies: 1 Vacancy

Job Summary

At Guild we believe talent is everywhere and that opportunity should be too. We continue to have our home and headquarters in Denver but we have embraced a distributed model of working to reach the best talent in the United States. While some roles may require proximity to our Denver office roles based outside of our Denver office can sit in any of the following 32 states: AZ CA CO CT FL GA ID IL IN KS MA MD ME MI MN MO NC NH NJ NV NY OH OK OR PA SC TN TX UT VA WA WI and Washington D.C. Please only apply if you are able to live and work full-time in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.

If you are an Internal Candidate please apply via our Internal Job Board.

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To thrive as a company and meet our impact goals we must cultivate a culture of high-performance. We know managers are often the single-largest driver of employee satisfaction and growth and our talent is our biggest asset. Because of that weve identified consistent expectations for all of Guilds people managers helping you know what to expect from your experience here.

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Guild is hiring a Senior Implementation Manager Learning Partners to lead a team overseeing the scoping and design of end-to-end Learning Partner implementations that achieve best-in-class outcomes for Members Learning Partners and Guild. With vital project and change management expertise a track record of implementing process and system enhancements and adeptness in orchestrating cross-functional efforts this role ensures that Learning Partner engagements alignment with marketplace guidance and best practices while streamlining and transforming critical internal and external workflows. As a people manager you will lead a high performing team by managing workforce planning recruiting on-boarding on-going training performance management and career development.

Responsibilities

Design and integrate new processes or workflows into Learning Partner implementation frameworks
Oversee an implementation team responsible for scoping and designing Learning Partner implementations optimizing for Learning Partner and Member experiences while ensuring the successful execution of critical benefit administration workflows.
Design recommend and execute on process innovations that drive key business outcomes toward more scalable implementations and/or error reductions.
Serve as first point of escalation of implementation issues or concerns supporting the team in identifying on-menu solutions and/or escalating complex issues to cross-functional leadership for strategic decision-making.
Support cross-functional issue or solution exploration as an internal subject matter expert on end-to-end Learning Partner concepts such as data exchange member experience process optimization etc.
Manage a high-performing engaged team including leading on workforce management recruiting on-boarding on-going training performance management and career development.
Foster a culture of accountability collaboration inquisition and continuous process improvement within the team.

Preferred Qualifications

7 years of relevant professional experience ideally in implementation management operations program management or similar functions.
1 year of people management experience including responsibility for hiring performance management and career development.
Experience leading external or member-facing teamsthat engage with partners clients or customers on technical and operational initiatives.
Proven track record of managing end-to-end implementations or large-scale process rollouts that involve multiple stakeholders and systems.
Background in higher education workforce development or edtech (preferred) with understanding of learning ecosystem design partner integration or education benefit administration.
Demonstrated success orchestrating cross-functional collaboration across operations product engineering and external partners.
Experience implementing process or system enhancements that improve scalability efficiency or accuracy in complex workflows.
Strong project management expertise including scoping risk management stakeholder alignment and change management.

We are committed to equal pay for equal work and believe in compensation transparency. All salary ranges are standardized nationwide and will not vary by region. This role offers a competitive total compensation package including a base salary of $138000 - $168400 and stock options. Compensation offered will be based on a combination of factors such as experience competencies and internal equity.

Posting Date: October 28 2025
*This role will stay open for a minimum of 3 days.

Guild is Americas leading talent development company partnering with the countrys most innovative employers including Chipotle Target Walgreens JPMorgan Chase Hilton PepsiCo Tyson and more to build the talent needed for today and a resilient workforce for tomorrow. Guild helps employers identify develop and mobilize internal talent enabling workers to gain skills for in-demand roles and helping companies stay agile. By connecting employees to real-world learning coaching and career support and providing companies with actionable talent insights Guild transforms overlooked talent into high-impact contributors and positions companies for long-term sustainable growth. For more information visit.

Guild is female-founded and a certified B Corp. The company has been named to the TIME100 Most Influential Companies of 2022 list CNBC Disruptor50 list three years in a row Inc. Best Led Companies list Fast Co. World Changing Ideas list and the B Lab Best for the World list among many others.

Guild is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you have a disability or special need that requires accommodation please let your recruiter know. We currently offer the following benefits:

Access to low-cost high-quality health care options through Cigna and Kaiser (due to coverage limitations Kaiser is currently only available in CA & CO)
Access to a 401k to help save for the future
Vacation policy to rest and recharge
8 days of fully-paid sick leave to take the time to heal and or recover
Family-friendly benefits including 12 weeks of parental leave for non-birthing parents and 18-20 weeks for birthing parents; 4-week ramp-up period for when employees return from a leave of 6 weeks or more; as well as employer-paid short-term and long-term disability employer-sponsored life insurance fertility and caregiving benefits.
Well-rounded wellness benefits including free and low cost mental health resources and financial wellbeing support services
Education benefits and tuition assistance to help your future development and growth

PRIVACY NOTICE

I understand that I am applying for employment with Guild and am being asked to provide information in connection with my application. I further understand that Guild gathers this information through a third-party service provider and that Guild may use other service providers to assist in the application process. Guild may share my information with such third-party service providers in connection with my application and for the start of employment.

I understand and agree to Guilds use of my information in accordance with Guilds and for applicants that are residents of the State of California Guilds Applicant Privacy Notice and California Notice at Collection.

Required Experience:

Manager

If you are an Internal Candidate please apply via our Internal Job Board.

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Responsibilities

Design and integrate new processes or workflows into Learning Partner implementation frameworks
Oversee an implementation team responsible for scoping and designing Learning Partner implementations optimizing for Learning Partner and Member experiences while ensuring the successful execution of critical benefit administration workflows.
Design recommend and execute on process innovations that drive key business outcomes toward more scalable implementations and/or error reductions.
Serve as first point of escalation of implementation issues or concerns supporting the team in identifying on-menu solutions and/or escalating complex issues to cross-functional leadership for strategic decision-making.
Support cross-functional issue or solution exploration as an internal subject matter expert on end-to-end Learning Partner concepts such as data exchange member experience process optimization etc.
Manage a high-performing engaged team including leading on workforce management recruiting on-boarding on-going training performance management and career development.
Foster a culture of accountability collaboration inquisition and continuous process improvement within the team.

Preferred Qualifications

7 years of relevant professional experience ideally in implementation management operations program management or similar functions.
1 year of people management experience including responsibility for hiring performance management and career development.
Experience leading external or member-facing teamsthat engage with partners clients or customers on technical and operational initiatives.
Proven track record of managing end-to-end implementations or large-scale process rollouts that involve multiple stakeholders and systems.
Background in higher education workforce development or edtech (preferred) with understanding of learning ecosystem design partner integration or education benefit administration.
Demonstrated success orchestrating cross-functional collaboration across operations product engineering and external partners.
Experience implementing process or system enhancements that improve scalability efficiency or accuracy in complex workflows.
Strong project management expertise including scoping risk management stakeholder alignment and change management.

Posting Date: October 28 2025
*This role will stay open for a minimum of 3 days.

Access to low-cost high-quality health care options through Cigna and Kaiser (due to coverage limitations Kaiser is currently only available in CA & CO)
Access to a 401k to help save for the future
Vacation policy to rest and recharge
8 days of fully-paid sick leave to take the time to heal and or recover
Family-friendly benefits including 12 weeks of parental leave for non-birthing parents and 18-20 weeks for birthing parents; 4-week ramp-up period for when employees return from a leave of 6 weeks or more; as well as employer-paid short-term and long-term disability employer-sponsored life insurance fertility and caregiving benefits.
Well-rounded wellness benefits including free and low cost mental health resources and financial wellbeing support services
Education benefits and tuition assistance to help your future development and growth