Account Handler

Croydon - UK

Monthly Salary: Not Disclosed

Posted on: 30-10-2025

Vacancies: 1 Vacancy

Job Summary

Join Morton Michel the UKs leading childcare insurance specialist and part of PIB Group. Were growing and looking for a confident client-focused Account Handler to help us deliver exceptional service to nurseries childminders out-of-school clubs and wider childcare and education clients.

You will manage a portfolio of commercial clients across the childcare sector providing timely support throughout the policy lifecycle. Youll build strong relationships ensure accurate placement and servicing of cover and deliver a first-class experience that keeps our clients protected and informed.

What youll be doing:

Advise our new clients on adequate and appropriate insurance covers
Manage all aspects of the customer journey process ensuring that all customers are dealt with in a professional manner and procedures followed in line with Group Broking Procedures Provided
Proactively contact clients or prospect client for the provision of their insurance needs
Achieve the KPIs set for your role as defined by your Line Manager
Ensure that all Inbound or outbound calls are answered to agreed service levels within TCF parameters and to quality standards.
Utilise communication and negotiation techniques to explain the features and benefits of our products to internal and external customers through professional advice delivered to our clients
Preparation and issue of Risk Registers / Pre-renewal Agendas / Submission / Renewal Reports for issue to Clients/Insurers/ Meeting confirmation reports where required
Group accounts procedures and queries to be complied with
Computer records accurate creation and maintenance ensuring completeness including Intelligent labelling of system entries
File maintenance general housekeeping of all records
Open communication and liaison with all other departments within PIB to encourage new business opportunities
Securing payment from clients within timescales
Accurate use of task bar and diary systems to ensure workload is managed and any problems reported to your Line manager
Continual professional development (self-driven) within all relevant aspects of the industry Continued growth and expansion of product knowledge and technical expertise working towards chartered insurance qualifications as required
Identify report and resolve: - Breaches / complaints / E&O and to Respond positively to QA
Other duties as and when required

What were looking for:

Experience in account handling within Insurance ideally working with clients of a commercial nature.
Computer literatedemonstrate use of MS Office
Excellent account handling skills
Rapport building skills to be able to speak with our Clients and build relationships
Can-do positive attitude towards Clients and team member alike
Self-driven to continuously improve performance
Experience using Acturis (Desirable not Essential)

What Youll Get:

Purpose-led work that makes a real difference
Supportive team training and progression
Competitive package and benefits

Why PIB Group

PIB Group is one of the UKs fastest-growing insurance businesses offering real career progression professional development and a collaborative culture where your work truly matters.

We encourage our people to be collaborative with entrepreneurship at our core. We are a fast-paced growing organisation and an exciting place to be.

We also value ambition and creative thinking. You dont have to tick every box to apply if you bring fresh ideas and a drive to grow wed love to hear from you!

Inclusion & Accessibility

We are an equal opportunities employer committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race colour gender religion disability age sexual orientation or any other characteristic protected by law.

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