Software Engineer Customer Support

At Zonos we provide scalable technology to simplify the complexities of international commerce making it accessible to everyone. We create products that allow businesses to take complete control of their cross-border trade experience. Our SaaS solutions alleviate the headaches of cross-border trade with APIs and software that provide businesses with the tools and data they need to scale globally including the only true landed cost solution on the market. If youre looking to join a company with a strong mission and vision that puts people first we want to meet you.

Overview

Were looking for a Customer Support Software Engineer who loves solving problems diving into code and helping customers succeed. Youll serve as the bridge between our customers and our engineering teamsdiagnosing issues building tools and improving the systems that power cross-border ecommerce.

This is a hands-on technical role ideal for someone who enjoys understanding how things work under the hood and helping others do the same.

What you will do...

• Troubleshoot reproduce and resolve technical issues reported by customers and partners.
• Review API calls logs and integrations to identify the root cause of problems.
• Write scripts queries or small code fixes to validate or resolve customer issues.
• Collaborate closely with Customer Support Product and Engineering to improve tools and documentation.
• Contribute to knowledge bases and technical documentation to help customers self-serve.
• Identify patterns or recurring issues and suggest process or product improvements.
  
• And more!

You could be a strong addition to the team if you...

• Want to live in sunny St George and enjoy a healthy work-life balance;

• Experience with GraphQL Java JavaScript or similar scripting languages.
• Familiarity with REST APIs JSON and HTTP requests.
• Strong debugging and analytical skills; ability to read logs and trace data flows.
• A customer-first mindsetyou enjoy helping others and can explain technical details clearly.
• Comfortable working in tools like GitHub Postman and SQL clients.
• (Bonus) Experience in ecommerce SaaS or payment/remittance systems.
  
• Curious and resourcefulyou like figuring things out.
• Comfortable wearing multiple hats in a fast-moving environment.
• Communicative and collaborative; you enjoy being part of a team.
• You care about delivering quality not just quick fixes.

What we offer:

• Salaries will vary based on various factors such as education experience training scope etc.
  
• Medical Dental Vision & Life - we pay 100% of the employee premium!
• Paid leave for maternity paternity and other life events
  
• 401k retirement plan with generous company match
• Flexible time off - we require all our Zonuts to take a minimum of 2 weeks off per year. Take some time to relax!
• Employee Assistance Program
  
• 1 month paid time off at 5 year anniversary
• All of the office snacks and drinks you could possibly consume
• Weekly company lunch
  

Life at Zonos

Welcome to Southern Utah where the sun is shining 255 days out of the year palm trees are swaying in the breeze and adventure and exploration await! Neighboring the stunning Zion National Park Southern Utah is known for its outdoor recreation. Explore endless options for biking and hiking trails all over town enjoy watersports boating and fishing at Sand Hollow State Park and when you need to get away we are only a short hour and a half drive to the entertainment and fun of Las Vegas.

As a Zonut youll be able to take in the gorgeous view of St. George from Tech Ridge a rapidly growing epicenter for tech retail and dining here in Southern Utah. As an organization we are always striving to be a great company not just a big company. We are constantly cultivating an environment of collaboration and teamwork where our APIs and core values are the living breathing heartbeat of everything we do.

Here at Zonos we are committed to cultivating a team of ambitious and innovative people who are hungry and willing to stretch and grow. International trade is complicated and working at a growing cloud technology company is hard but we are here to support your learning and development. For these reasons if you are uncertain about applying we encourage you to do so even if your experience doesnt exactly match the job description. We welcome diverse perspectives from people who think outside the box and arent afraid to challenge assumptions. Come join us!

Learn more about Zonos our mission and the type of company we are building.

• Zonos building a great company

• Zonos hiring process
• Zonos Careers

Zonos is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex disability age sexual orientation gender identity national origin veteran status or genetic information. Zonos is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and activities. To request reasonable accommodation contact Hannah