Programme Manager Client Delivery
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Job Summary
INSTANDA is the worlds first no code platform for Insurance. A pioneering Insurtech were revolutionising the insurance industry by offering insurers a versatile tool to create manage and distribute digital insurance products. Our innovative technology empowers insurance carriers to adapt swiftly to market demands and navigate the evolving landscape. Our Technology is consistently recognised as the best policy administration platform for innovative insurers winning awards in both the UK and US.
INSTANDA has grown significantly in recent years and we are now a team of 200 employees globally with partnerships that operate worldwide. Were continuing to grow our business and our Client Delivery team is at the forefront of our growth plans.
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Requirements
The Role
The Programme Manager will lead delivery on complex clients managing multiple concurrent workstreams and cross-functional teams or complex individual projects. They will ensure delivery to time cost and quality while maintaining strong governance and stakeholder engagement. This also includes management of issues risks and project change requests to ensure successful and on-time project delivery. Depending on business need you may be required to take a hands-on approach to project delivery.
This role is UK based primarily remote working with some travel required to our London Office.
What you will do
- Lead cross-functional teams across multiple geographies and time zones ensuring alignment and effective delivery
- Establish and maintain appropriate governance structures and delivery models tailored to client needs.
- Act as a trusted advisor to senior client stakeholders fostering long-term strategic partnerships.
- Collaborate closely with client stakeholders or their System Integrators (SIs) to ensure seamless delivery and integration.
- Own and manage the delivery P&L ensuring financial targets are met and profitability is maintained
- Drive continuous improvement initiatives across programmes to enhance delivery efficiency and client satisfaction.
- Responsible for ensuring the timely production of client contracts that accurately represent scope of implementation and associated baselined plans
- Work closely with the sales and accounts teams to provide accurate and timely support of new business or growth opportunities including estimates and scope
- Coach mentor and motivate Project Teams and Project Managers
- Adhere to INSTANDAs information security policies guidelines and best practices to protect our company and our clients.
- Contribute to a culture of security awareness within the company.
What were looking for
- 8 years of experience in leading complex projects or programmes preferably within the insurance or financial services sector. Proven track record of managing delivery P&L..
- A Leadership mentality with the ability to grow and develop talent
- Experience in delivering digital products using Agile methodology
- Proven ability to build trusted relationships with senior client stakeholders.
- Experienced managing multiple priorities while managing clear communication with all stakeholders
- Experience in a client facing role demonstrating excellent relationship building skills with a knack to managing difficult messages
- Excellent written and verbal communication skills with a track record in expressing technical concepts in everyday language
- Experience of People Management
Nice to have
- Experience working for a start-up or fast paced technology focused company
- Experience in migrating books of business / data migration.
- Prior hands-on experience with PAS implementations would be highly desirable.
Benefits
- Competitive salary
- Generous 28 days holiday allowance in addition to public holidays.
- For every year of service you complete well give you an additional days holiday (max. 5 days)
- One Dynamic Day per month on top of your holiday allowance to spend time doing the things you want to do or simply catching up with life admin.
- Freedom Pass work up to 4 weeks of the year from anywhere.
- FlexiBank you decide when to use your public holiday allocation.
- Hybrid Working approach varying with the nature of your role.
- Life cover; income protection and participation in the company pension scheme
- All employees are included in the company discretionary bonus scheme
- 100 per month to put towards wellness activities.
- Annual learning & development allowance of 1250
- Free access to LinkedIn learning and Microsoft ESI learning platform
Required Experience:
Manager
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
Why adapt to the future when you can define it? That’s exactly what the INSTANDA founders set out to do back in 2012. Born out of their frustration with how the legacy systems were holding back productivity across the Insurance sector, they knew there had to be a better way, so they b ... View more
