SRE Application Support Lead

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What Well Bring:

What Youll Bring:

Key Responsibilities

Team Leadership & Management

• Lead and mentor a team of SRE/Application Support Engineers.

• Assign tasks set goals and ensure smooth day-to-day operations.

• Foster a culture of ownership accountability and continuous improvement.

Incident & Problem Management

• Own and manage critical incidents end-to-end.

• Perform root cause analysis and drive permanent resolutions.

• Collaborate with cross-functional teams and vendors for quick recovery.

Monitoring & Observability

• Utilize tools like Splunk Grafana AppDynamics Spotfire to monitor application health.

• Set up proactive alerting and dashboards for performance tracking.

Automation & Tooling

• Develop scripts (Shell Python) to automate routine tasks.

• Build and maintain internal tools to improve support efficiency.

Cloud & DevOps Integration

• Support applications deployed in Docker Kubernetes and cloud platforms.

• Collaborate with DevOps teams for CI/CD pipeline support and release validations.

Change & Release Management

• Perform pre- and post-release validations.

• Ensure production stability during deployments.

Documentation & Knowledge Management

• Maintain runbooks SOPs and knowledge base articles.

• Ensure onboarding materials and troubleshooting guides are up-to-date.

Stakeholder Communication

• Provide timely updates to leadership and business teams.

• Present metrics incident summaries and improvement plans.

SRE Mindset

• Apply SRE principles to improve reliability scalability and performance of supported applications through proactive monitoring and automation.

• Focus on reducing toil by automating repetitive tasks and improving operational efficiency.

• Participate in blameless postmortems and contribute to continuous improvement initiatives based on incident learnings.

• Drive observability enhancements by integrating metrics logs and traces into monitoring dashboards.

• Collaborate with engineering teams to define and measure SLIs/SLOs ensuring alignment with business availability goals.

Required Skills:

• Strong Incident Management (IM) expertise: Proven ability to lead and coordinate high-severity incidents including real-time triaging root cause identification and resolution tracking.

• Bridge Call Management: Experience in initiating and leading bridge calls ensuring timely updates stakeholder alignment and effective resolution.

• Stakeholder Communication & Coordination: Ability to interact with cross-functional teams vendors and leadership during incidents and planned changes.

• Monitoring & Observability Tools: Proficient in Splunk Grafana AppDynamics Spotfire and other monitoring platforms.

• Technical Proficiency: Strong hands-on experience in Linux SQL Shell scripting and Python (preferred).

• Cloud & Containerization: Exposure to cloud platforms (AWS Azure GCP) Docker and Kubernetes.

• Automation & Tooling: Experience in automating support tasks and building internal tools to improve operational efficiency.

• Change & Problem Management: Familiarity with ITIL processes including change incident and problem management.

• Certifications: ITIL AWS Azure Kubernetes or other relevant technical/process certifications are a plus.

• Excellent Communication Skills: Strong verbal and written communication for effective collaboration and reporting.

• Team Leadership: Experience in managing and mentoring support teams driving performance and ensuring 24x7 operational readiness.

Impact Youll Make:

Lead 24x7 SRE/Application Support operations ensuring high availability and performance of critical applications.

• Drive Incident Management processes including triage resolution and post-incident reviews.
• Initiate and lead bridge calls during high-severity incidents ensuring timely updates and coordination across teams.
• Act as the primary point of contact for stakeholder communication during incidents and planned changes.
• Oversee monitoring and observability using tools like Splunk Grafana AppDynamics and Spotfire.
• Support applications deployed in Docker Kubernetes and cloud platforms (AWS/Azure/GCP).
• Lead automation initiatives using Shell scripting and Python to improve operational efficiency.
• Collaborate with DevOps and Engineering teams for CI/CD and release management.
• Ensure compliance with ITIL processes (Incident Problem Change Management).
• Maintain documentation including runbooks SOPs and knowledge base articles.
• Tools & Technologies: Linux SQL Docker Kubernetes Splunk Grafana AppDynamics Spotfire Shell Python
• Certifications Preferred: ITIL AWS/Azure/GCP Kubernetes DevOps
• Work Mode: Hybrid (as per team policy)
• Shift Type: Rotational (24x7 coverage)

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