Service Desk Analyst

Service Desk Analyst

About the Role

As a Service Desk Analyst you will be responsible for supporting the delivery of technology solutions by helping to develop andimprove the existing and future systems & processes while working with internal business stakeholders to improveuser competence development and compliance to create operational efficiencies in Kinetics service desk delivery.

What You Will Do

• Respond to incoming queries via phone email or ticketing system and resolve issues related to hardware software network and user access.
• Diagnose and resolve problems with desktops laptops printers mobile devices and applications escalating more complex issues when necessary.
• Handle tasks like password resets account creation permission changes and onboarding/offboarding users in systems like Active Directory or Microsoft 365.
• Assist with hardware setup deployment and tracking of IT assets ensuring equipment is functioning and accounted for.
• Participate in rollouts of new systems software updates or infrastructure changes providing end-user support and feedback.

What You Will Need

• Bachelor of Information Technology/Information Systems or related discipline or substantial relevantexperience.
• Demonstrated experience and track record in a Service Desk Analyst role or similar.
• Previous experience working in complex multi-vendor environments.
• Excellent communication skills and an approachable demeanour.
• Proven ability in improving processes and driving change.
• Proven experience in partnering with the business to deliver strategic value.
• Self-motivated with a demonstrated enthusiastic approach to day-to-day business operations

About us:

At Kinetic we dont just move people - were creating the positive change our planet needs. As a leader in sustainable transport were committed to creating cleaner safer and greener environments for generations to come.

Our size and scale give our people real opportunities to learn grow and progress in their careers. Calm positive and respectful team players thrive here. Our people embrace change and are encouraged to stretch their comfort zone while making a difference. We challenge each other to be our best.

Were driven by respect diversity and genuine connection. From networking groups to community partnerships and volunteering our camaraderie naturally brings people together. Our energy and dedication keep communities moving and our people growing.

How to apply:

Kineticis proud to be an Equal Opportunity Employer and our people represent the community which we service. We invite all suitably qualified applicants to apply including First Nations People and people from diverse social cultural and gender backgrounds.

If youre interested in this rewarding role with Kinetic then click the Apply button now!