Middleware Integration Support Specialist

Date Posted:

Country:

United States of America

Location:

UTTX1: Corp Remote Office TX Remote Location Houston TX 77064 USA

Position Role Type:

Remote

U.S. Citizen U.S. Person or Immigration Status Requirements:

U.S. citizenship is required as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance:

None/Not Required

RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial military and government customers worldwide. It comprises three industry-leading businesses Collins Aerospace Systems Pratt & Whitney and Raytheon. Its 185000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics electric propulsion directed energy hypersonics avionics and cybersecurity. The company formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses is headquartered in Arlington VA.

The following position is to join our RTX Enterprise Services team:

The Middleware Integration Support Specialist will sustain integration interfaces and deliver innovative high quality support services to customers ultimately responsible for Level 1 support of our Mission Critical integration portfolio of applications including Managed File Transfer (MFT) EDI-B2B ETL and API-SOA. This role is responsible for the daily end-to-end monitoring of interfaces across all platforms including Electronic Data Interchange (EDI) and Business to Business (B2B) collaborations. Due to the high level of interaction with both internal and external business partners this individual must possess strong communication skills work well in team environments and be able to trouble shoot issues independently and effectively. Due to the high level of interaction between the different services within our team that develop and support these integrations having a strong background in Enterprise Middleware Integration is required.

What You Will Do:

• Level 1 Incident management of Mission Critical applications. Responsible for triaging support issues and looking to solve before escalating.

• Support liaison between our EDI/B2B customers and the underlying services that support the integration layers.

• Own knowledge base strategy and ensure documentation is properly maintained.

• Provide advanced problem solving and technical support including on-call critical support .

• System and operational maintenance of our Integration system landscapes.

• Basic SQL querying and use of monitoring tools for EDI-B2B document flow.

• Support the change control process and participate in Dev to Support reviews with peers.

• Support application upgrades.

• Collect system metrics.

• Provide on-call system support.

Qualifications You Must Have:

• B.S./B.A. in Computer Science Information Technology or related discipline and minimum 5 years related experience OR equivalence 9 years direct experience in lieu of a degree.

• Strong verbal and written communication skills with ability to effectively interface with technical and nontechnical staff at all organizational levels and strong customer service approach and ability to collaborate and work well with others

• Ability to escalate issues properly and in a timely fashion as well as engage vendor support on technical and functional issues when necessary

• Working knowledge of ServiceNow Incident and Change management or equivalent.

• Working knowledge of the Cleo VLTrader MFT application or equivalent working knowledge of the Informatica ETL application or equivalent and working knowledge of the Oracle Service Bus application or equivalent.

Qualifications We Prefer:

• Strong knowledge of UNIX scripting language and SQL development preferably Oracle SQL.

• Strong understanding of transport protocols including SSHFTP SFTP HTTP/S

• Basic understanding of XML as well as web service and API integrations.

• Strong understanding of encryption and associated security aspects of file exchange.

• Solid understanding of EDI collaboration and related supply chain and financial transaction sets.

What We Offer:

Whether youre just starting out on your career journey or are an experienced professional we offer a robust total rewards package with compensation; healthcare wellness retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave flexible work schedules achievement awards educational assistance and child/adult backup care.

Work Location:

Remote

As part of our commitment to maintaining a secure hiring process candidates may be asked to attendselect steps of the interview process in-person at one of our office locations regardless of whether the role is designated as on-site hybrid or remote.

The salary range for this role is 82000 USD - 164000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer including but not limited to the role function and associated responsibilities a candidates work experience location education/training and key skills.

Hired applicants may be eligible for benefits including but not limited to medical dental vision life insurance short-term disability long-term disability 401(k) match flexible spending accounts flexible work schedules employee assistance program Employee Scholar Program parental leave paid time off and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including but not limited to individual performance business unit performance and/or the companys performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.

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