Entry Level Help Desk
Share
Job Location:
Madison, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
27 days ago
Vacancies:
1 Vacancy
Job Summary
Offering an opportunity to be part of a high-performance team enjoy exceptional benefits and a supportive work-life balance the Gordon Flesch Company is an employer of choice throughout WI IL IN IA and OH. The Gordon Flesch Company strives to recognize and appreciate our associates commitment creativity and the results they deliver every day for our customers and the community. Salary for this position is based on level of experience.
In this role you will:
- Initiate customer contact via both email and phone to assist with the registration/onboarding process for remote monitoring solution offerings; ensuring that all devices are set up appropriately within the program
- Use Remote Connection Software to assist customers with installation of the Data Collection Agent
- Ensure monitoring systems are operational at all times retrieving accurate data
- Maintenance and management of alert settings for devices
- Identify and determine scope for any problems encountered within remote monitoring systems; escalating to the Admin Assistant and or internal IS dept as needed. Track progress through to resolution to ensure vendor resolutions are received
- Contact customers and perform remote data backup of current multifunction device (MFD) device settings; providing the gathered information to internal Service teams and Setup Department for pre delivery/install programming of new or replacement MFDs
- Document procedures and train users on features of the systems in place
- Interface with all GFC departments including but not limited to Contracts Customer Care Sales Service IS Support to ensure timely and efficient operations related to remote monitoring
You should have:
- High school diploma or equivalent
- 1-2 years work experience in a business or office environment
- Ability to learn or current basic working knowledge of networks and of Windows Desktop operating system
- Experience with or ability to quickly learn remote access technologies (GoToMeeting Remote Desktop)
- Strong customer service skills and relationship building ability
- Basic troubleshooting skills
- Excellent organizational skills
- Excellent written and oral communication skills including telephone etiquette
The Gordon Flesch Company offers Medical Dental Personal Time Vacation Time 401(k) and 401(k) match a Wellness Program and many benefits! For full details of our Benefits Program please go to: Flesch Company is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age color creed disability gender identity national origin protected veteran status race religion sex sexual orientation and any other status protected by applicable local state or federal law. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)
Required Experience:
Junior IC
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
About Company
Gordon Flesch Company offers print management services, UCAAS, managed IT, commercial printers, copiers and other technology in WI, IL, IN, IA, OH and SD.
