Director, Transformation Delivery – Group Benefits Operations
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Job Location:
Monthly Salary:
Posted on:
12 days ago
Vacancies:
1 Vacancy
Job Summary
As theDirector of Transformation Delivery you will lead a high-performing team of Business Analysts to drive the successful execution of strategic transformation initiatives across Group Benefits Operations and the Canada Segment. Youll support the end-to-end delivery of key features and enablersfrom assessing business problems and gathering requirements to overseeing test strategy user acceptance testing (UAT) business readiness and reporting.
Youll collaborate closely with the Lead Product Owner Product Owners Engineering Managers Operations Product Operational Risk Process Optimization and Change Management teams. Your strategic foresight analytical rigor and leadership will be instrumental in optimizing IT delivery enhancing operational efficiency and elevating customer experience.
Position Responsibilities:
Transformation Delivery Leadership in partnership with Lead Product Owner
Lead cross-functional delivery of large-scale transformation initiatives spanning Operations IT Product and Finance.
Partner with Product Owners and Project Managers to develop and manage integrated project plans milestones and dependencies.
Business Readiness & Change Enablement
Oversee business readiness activities including risk assessments training documentation updates and stakeholder engagement.
Collaborate with Change Management to ensure smooth adoption and sustainment of new capabilities.
Guide and support UAT planning and execution ensuring teams are equipped to adopt changes effectively.
Team Leadership & Development
Inspire and develop a team of Business Analysts fostering a culture of performance innovation and continuous improvement.
Champion best practices in business analysis and agile delivery.
Data Analysis & Insights
Oversee the collection processing and interpretation of complex data sets.
Develop predictive models dashboards and visualization tools (e.g. Power BI Tableau).
Identify trends patterns and opportunities for operational improvement.
Required Qualifications:
710 years of progressive experience in operations administration and transformation delivery.
Proven leadership experience with a track record of building and developing high-performing teams.
Exceptional problem-solving and communication skills with a proactive approach to identifying and resolving issues.
Strategic thinker with the ability to challenge the status quo and drive meaningful change.
Strong organizational and prioritization skills with the ability to deliver results under pressure.
Deep understanding of business analysis core competencies and agile delivery methodologies.
Preferred Qualifications:
Expertise in business process modeling root cause analysis and requirements management.
Skilled in stakeholder engagement negotiation and conflict resolution.
Proficient in Agile Scrum and SAFe frameworks.
Familiarity with systems development lifecycle and tools such as JIRA Confluence and data visualization platforms.
Ability to analyze trends and identify early indicators of risk or operational issues.
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
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About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Referenced Salary Location
Waterloo OntarioWorking Arrangement
Salary range is expected to be between
$100950.00 CAD - $181710.00 CADIf you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.
Required Experience:
Director
Key Skills
- Business Development
- Information Technology
- Oversight
- Professional Development
- Account Management
- Client Relationships
- Project Management
- Strategic Initiatives
- Ensure Compliance
- Program Development
- KPI
- Product Development
- Direct Reports
- Strategic Development
- Special projects
About Company
Manulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.
