Manager, Intranet and Digital Employee Experience
Share
Job Location:
Monthly Salary:
Posted on:
23 days ago
Vacancies:
1 Vacancy
Job Summary
Drive the evolution of AFCAs digital workplace. This is a newly created position reporting to the Senior Manager Internal Communications and Campaigns who will own the strategy governance and day-to-day delivery of AFCAs intranet Knowledge Centre Viva SharePoint and other DEX (digital experience) platforms.
Youll ensure these channels are trusted accessible and aligned with AFCAs communications and governance frameworks making it easy for staff to find information stay engaged and work smarter. From content quality and usability to platform integration and compliance youll drive a seamless digital experience that empowers AFCAs people.
Typically in this role you will:
- Lead governance of AFCAs intranet and Knowledge Centre ensuring content quality and timely reviews.
- Deliver the DEX roadmap aligned with AFCAs Internal Communications Framework and strategic goals.
- Ensure platform reliability across SharePoint Viva and other tools making them trusted sources of information.
- Collaborate cross-functionally with IT Information Management and P&C to maintain secure compliant systems.
- Leverage analytics and feedback to monitor performance and recommend improvements to senior leaders.
- Drive usability and accessibility enhancements to improve the employee digital experience.
- Provide expert advice to senior stakeholders on intranet strategy governance and emerging trends.
- Support internal comms goals by aligning platform capabilities with AFCAs corporate narrative.
- Mentor and manage the Senior Specialist ensuring high-quality delivery and support.
- Champion capability building by enabling staff to use digital platforms effectively in their daily work.
Qualifications :
- Demonstrated experience managing intranet and digital workplace platforms (e.g. SharePoint Knowledge Centre Viva).
- Strong understanding of intranet and knowledge governance including content lifecycle ownership and compliance.
- Skills in content design publishing and usability with a focus on accessibility and plain language.
- Analytical ability to interpret intranet/DEX metrics and provide actionable insights.
- Strong stakeholder management and advisory skills with the ability to support senior leaders and project teams.
- Experience leading and mentoring staff to deliver high quality outcomes.
- Collaborative detail oriented and proactive in problem solving.
- A team player with emotional intelligence and sound judgment whilst collaborating and cooperating on decisions and initiatives.
- Highly developed service culture ability to advise and guide others towards mutually beneficial approaches.
- Understanding of the financial service industry or membership focused / consumer advocacy focus is desirable.
Additional Information :
- BOSS Best Places to Work 2024 credited for its culture engagement and flexible working arrangements.
- Most Inclusive Workplace 2024 Australian HR Institute (AHRI) Awards.
- Employer of Choice Public Sector and NFP Australian HR Awards 2023
- Silver AWEI Accreditation 2025 Recognised for LGBTQ workplace inclusion.
- Accredited Family Friendly Workplace Supporting work-life balance and inclusivity.
- Hybrid working Flexible arrangements with state-of-the-art offices designed for collaboration and wellbeing.
- Inclusive leave options Flexible public holidays 20 weeks paid parental leave gender affirmation leave womens health leave and paid time off over Christmas.
- Financial benefits Not-for-profit salary packaging to boost take-home pay.
- Locations A team of over 1200 dedicated professionals based in modern Melbourne and Sydney CBD offices.
To apply
If youre passionate about fairness and believe your skills align with this role we encourage you to apply even if you dont meet every single criterion.
We welcome applications from people of all backgrounds cultures abilities sexual orientations and gender identities. If you require any accessibility support during the recruitment process please reach out to our team at
AFCA is a 2025 Circle Back Initiative Employer - we are committed to responding to every applicant.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- User Interface
- Competitive Analysis
- New Technologies
- Business developments
- Communication
- Content Management System
- Market Research
- Internet
- Youtube
- Digital Assets
- Digital strategy
- Social Channels
- Digital Forensics
- A/B Testing
- Analytics
About Company
Fairness feels good Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes ... View more
