IT Manager, Ops Tech Solutions (OTS)
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Job Location:
Hillsboro, IL - USA
Yearly Salary:
$ 65600 - 146700
Posted on:
16 days ago
Vacancies:
1 Vacancy
Department:
Job Summary
You will be leading a team of IT professionals with various skill sets to provide truly innovative technical support to Amazons Operations team who fulfill our customer promises millions of times a day. The technology varies between our different facilities but Amazons core IT infrastructure is fully redundant and relies upon top tier vendor hardware networked over fiber optic copper and wireless topologies. Your internal customers whether human robotic or mechanical use mobile computing devices thin clients integrated computer and PCs running Windows Linux and Android operating systems to virtually and physically move ecommerce items from our suppliers into our fulfillment centers shelves from those shelves into packaging those packages into cars trucks and airplanes for delivery to front doors around the world.
Key job responsibilities
- Hire train and develop a team of IT professionals.
- Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.
- Interact with management and staff to provide technical assistance for continuous improvement of IT solutions.
- Establish and maintain a positive productive relationship with operational partners and staff.
- Plan organize schedule and supervise the day-to-day technical support activities including troubleshooting customer service issues approvals and installations.
- Measure monitor and maintain teams ability to meet or exceed contact and resolution Service Level Agreements (SLA).
- Develop and maintain policies procedures and processes.
- Oversee management of equipment and parts inventory.
- Manage and support recognition and communication programs.
- Travel up to 30%.
- 5 years of people management experience
- Experience working with operations and business teams to communicate problem impacts and to understand business requirements.
- Experience communicating cross-functionally and across management levels in formal and informal settings
- Ability to stand/walk for 10-12 hours per day
- Willingness to work flexible schedule as necessary
- Bachelors Degree required
- Project management skills
- Technical expertise in one or more IT related fields including networking Linux administration Microsoft administration and/or Cisco network configuration and management
- Understanding of core internet technologies DHCP DNS mail transport TCP/IP.
- Bachelors Degree in Computer Science Information Systems Engineering Business or technical discipline
- High Degree of ownership in all matters within the IT infrastructure
- Experience managing teams in a high pressure IT environment
- Experience in Procurement Budgeting Forecasting and Asset Management
- Proven skills in leadership development and team building
- Excellent understanding of computers
- Superior technical aptitude
- Proven ability to manage complex tasks
- Strong analytical skills
- Demonstrated problem solving ability
- Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $65600/year in our lowest geographic market up to $146700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Key job responsibilities
- Hire train and develop a team of IT professionals.
- Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.
- Interact with management and staff to provide technical assistance for continuous improvement of IT solutions.
- Establish and maintain a positive productive relationship with operational partners and staff.
- Plan organize schedule and supervise the day-to-day technical support activities including troubleshooting customer service issues approvals and installations.
- Measure monitor and maintain teams ability to meet or exceed contact and resolution Service Level Agreements (SLA).
- Develop and maintain policies procedures and processes.
- Oversee management of equipment and parts inventory.
- Manage and support recognition and communication programs.
- Travel up to 30%.
- 5 years of people management experience
- Experience working with operations and business teams to communicate problem impacts and to understand business requirements.
- Experience communicating cross-functionally and across management levels in formal and informal settings
- Ability to stand/walk for 10-12 hours per day
- Willingness to work flexible schedule as necessary
- Bachelors Degree required
- Project management skills
- Technical expertise in one or more IT related fields including networking Linux administration Microsoft administration and/or Cisco network configuration and management
- Understanding of core internet technologies DHCP DNS mail transport TCP/IP.
- Bachelors Degree in Computer Science Information Systems Engineering Business or technical discipline
- High Degree of ownership in all matters within the IT infrastructure
- Experience managing teams in a high pressure IT environment
- Experience in Procurement Budgeting Forecasting and Asset Management
- Proven skills in leadership development and team building
- Excellent understanding of computers
- Superior technical aptitude
- Proven ability to manage complex tasks
- Strong analytical skills
- Demonstrated problem solving ability
- Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $65600/year in our lowest geographic market up to $146700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Key Skills
- Organizational Management
- Presentation Skills
- Agile
- SAFe
- AWS
- Solution Architecture
- Conflict Management
- Data Management
- Scrum
- Team Management
- Pre-sales
- Management Consulting
About Company
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