Head of Claims & Service Finance, Group Benefits

In this role you will report to the Head of Financial Planning & Analysis Group Benefits and be responsible for all financial aspects of the Claims & Service operations area within the $5B Group Benefits business. This role will support profitable growth of the business through innovative analytics leading to incorporating third party solutions across multiple areas of the Claims delivery value chain along with ensuring cost and growth models align with the strategic operating plan of the business.

Responsibilities will also include evolving workforce planning capabilities for claims and service operations to best align with the operating plan as well as seeing opportunities for productivity improvements as part of expense management addition to Claims & Service this role will partner with Product Distribution Strategy and Business Support teams to prioritize and balance organic and inorganic growth strategies across the entire Group business.

You will lead mentor and inspire staff and peers to achieve best practices and consistently demonstrate our Guardian Values of We do the right thing We believe people count We courageously shape our future together and We go above and beyond for the people we serve.

You will:

• Serve as a trusted advisor to Claims & Service leadership influencing strategic decisions through data-driven insights and financial stewardship.

• Lead Claims analytics efforts across Dental Absence & Disability Life and Supplemental Health driving actionable insights that align financial results to operating plan improve customer outcomes and operational efficiency.

• Direct financial planning and expense management for the Claims and Service budget including annual planning forecasting value capture and monthly reviews aligned with business goals.

• Lead contact center analytics to optimize routing staffing and unit cost to improve service delivery and customer experience.

• Partner cross-functionally with Claims Service Work Force Planning Actuarial and Clinical teams to analyze trends and inform staffing strategies.

• Support strategic investment decisions (including AI) through lean business case development and portfolio prioritization for Claims-related initiatives.

• Deliver high-impact insights on staffing productivity and profitability across STD & Statutory Leave Dental LTD Supplemental Health and Service operations.

• Modernize FP&A Business Intelligence capabilities by implementing Tableau and standardized data frameworks enhancing transparency and agility in reporting KPIs.

• Monitor and evaluate risks & opportunities to manage resource allocations and maintain appropriate staffing levels.

• Mentor and lead a high-performing team fostering a culture of curiosity accountability and continuous improvement while reducing costs and boosting engagement.

• Influence enterprise strategy by aligning Claims & Service analytics with Product Distribution and Strategy teams to support both growth of the business.

You have:

• Bachelors degree in Actuarial Science Mathematics Finance or a related field.

• FSA designation or equivalent relevant accreditation / advanced degree preferred.

• 10 years of proven experience within the Group Benefits industry with actuarial/claims experience preferred.

• Experience collaborating with Claims and Operations preferably group Disability andor Dental.

• Demonstrated eye for business with ability to form relationships with senior executive leadership and across multiple matrix organizations.

• Robust leadership experience combined with the ability to manage a team of analytical and technical professionals.

• Excellent oral and written communication skills.

• Organizational savvy with ability to influence cross functionally.

• Strong analytical and technical skills with the ability to synthesize complex information and translate into a compelling narrative.

• Solid working experience within the Microsoft office suite along with data visualization experience

Location:

Hybrid role - 3 days in a Guardian office located in Boston MA; Bethlehem PA; Holmdel NJ; or Hudson Yards NYC. 2 days WFH

Salary Range:

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education experience knowledge and abilities of the successful addition to salary this role may also be eligible for annual sales or other incentive compensation.

Our Promise

At Guardian youll have the support and flexibility to achieve your professional and personal goals. Through skill-building leadership development and philanthropic opportunities we provide opportunities to build communities and grow your career surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardians Purpose to inspire well-being we are committed to offering contemporary supportive flexible and inclusive benefits and resources to our colleagues. Explore our company benefits at apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age race color creed religion sex affectional or sexual orientation national origin ancestry marital status disability military or veteran status or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and activities.Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individuals known limitations related to pregnancy childbirth or related medical conditions unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact .

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.