Director of Operations
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Job Location:
Miami Lakes, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
30-10-2025
Vacancies:
1 Vacancy
Job Summary
We are seeking a strategic and data-driven Director of Operations to lead the firms operational infrastructure and ensure optimal performance across multiple departmentsincluding Senior Production Medical Management and Reductions.
This executive-level role reports directly to the Vice President of Operations and serves as a key partner in driving organizational strategy process excellence and performance alignment across the firm. The ideal candidate will bring a blend of strategic foresight analytical insight and people-first leadership to deliver measurable results and sustainable growth.
Key Responsibilities
Strategic Leadership & Operational Oversight
- Direct daily and long-term operations of multiple business units ensuring alignment with firm-wide strategic goals.
- Lead senior managers and department heads to maintain exceptional performance efficiency and client service.
- Develop scalable systems and processes that support the firms growth trajectory and operational consistency.
- Partner closely with the VP of Operations and Executive Leadership Team to set strategic priorities and operational targets.
Data-Driven Performance Management
- Design and manage a firm-wide performance framework anchored in measurable KPIs and real-time analytics.
- Analyze operational data to identify trends risks and opportunities for improvement.
- Deliver strategic insights and recommendations to the VP of Operations and senior leadership for decision-making.
- Implement tools and dashboards to improve data visibility accountability and reporting efficiency.
Organizational Development & Team Leadership
- Lead and inspire a culture of performance accountability and continuous improvement.
- Coach and mentor senior managers empowering them to execute at a high level and achieve departmental KPIs.
- Develop and execute customized training and development plans to build operational leadership capacity.
- Ensure departmental objectives are met while fostering a collaborative people-centered environment.
Process Optimization & Execution Excellence
- Identify operational bottlenecks and lead process reengineering initiatives that enhance productivity and efficiency.
- Oversee the design and implementation of cross-functional improvements that positively impact client experience and profitability.
- Champion a proactive data-informed approach to problem-solving and performance correction.
Cross-Departmental Collaboration & Strategic Initiatives
- Collaborate with executive and departmental leaders to ensure operational goals align with the firms strategic vision.
- Lead high-impact initiatives that improve client outcomes streamline workflows and elevate service delivery.
- Serve as a trusted advisor to the VP of Operations and other leaders offering operational insights that inform firm strategy.
Qualifications :
Experience & Background
- 7 years of progressive leadership experience in operations performance management or business strategy (law firm or professional services experience preferred).
- Experience managing large multi-layered teams (50 indirect reports 5 direct reports).
- Proven record of implementing data-driven operational improvements in high-growth environments.
- Strong background in KPI management workflow optimization and organizational leadership.
Skills & Competencies
- Strategic thinker with exceptional analytical problem-solving and organizational skills.
- Strong leadership presence and the ability to influence across multiple levels of the organization.
- Excellent communication and presentation skills for executive and team audiences.
- Results-oriented and highly accountable with a strong focus on execution and measurable outcomes.
- Fluent in English; Spanish proficiency preferred.
Additional Information :
What We Offer
- A leadership position in one of the regions most dynamic and mission-driven law firms.
- Competitive executive compensation package with performance incentives.
- Comprehensive benefits: health insurance 401(k) match PTO and professional development opportunities.
- A collaborative culture that values innovation service and excellencewhere your leadership directly drives impact.
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Risk Management
- Negiotiation
- Operational management
- Smartsheets
- Strategic Planning
- Team Management
- Budgeting
- Leadership Experience
- Program Development
- Supervising Experience
- Financial Planning
About Company
The Ward Law Group, voted best places to work for the past two years is where your work really matters! Where serving the community and genuinely driving results have made us a leader in personal injury. We offer an innovated and fast paced ever evolving environment that allows you to ... View more
