Program Supervisor
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Job Location:
Lethbridge - Canada
Monthly Salary:
Not Disclosed
Posted on:
30-10-2025
Vacancies:
1 Vacancy
Job Summary
Key Responsibilities:
- Supervise coach and mentor frontline staff.
- Conduct performance check-ins and escalate HR issues as needed.
- Support onboarding and orientation of new staff.
- Monitor daily operations for safety and quality.
- Provide decision-making support for complex client situations.
- Provide guidance and support to staff during client crises ensuring trauma-informed and safety-focused responses.
- Support staff development by identifying training needs and encouraging skill-building opportunities.
- Participate in on-call rotation and provide emergency coverage.
- Collaborate with Operations Manager to align program goals.
Operational Oversight & Compliance:
- Ensure program operations run smoothly and meet internal standards.
- Support documentation scheduling and reporting processes.
- Coordinate logistics and supplies within established guidelines.
- Escalate issues or trends to the Operations Manager as needed.
Qualifications & Skills:
- Diploma or degree in Social Work Human Services or a related field (equivalencies considered).
- Supervisory or leadership experience (3 years)in shelter or residential settings is considered anasset.
- Demonstrated ability to lead coach and support staff in a trauma-informed team-oriented environment.
- Strong interpersonal and communication skills with emotional intelligence and professionalism in both internal and external interactions.
- Knowledge of trauma-informed person-centered care and gender-based violence.
- Familiarity with crisis intervention harm reduction and Housing First principles.
- Ability to work independently and collaboratively within a multidisciplinary team.
- Strong organizational and decision-making skills.
- Availability to work occasional evening overnight or weekend shifts (average once per month) to support staff across all hours and maintain program oversight.
- Commitment to representing YWCA respectfully and professionally in community and external engagements including a supportive presence at YWCA events as appropriate.
- Commitment to facilitating a positive workplace culture by leading through example.
Certifications & Requirements:
- Standard First Aid Level C with AED
- Suicide Prevention/Intervention training
- Certification in Danger Assessment (or willingness to obtain)
- Clear Criminal Record Check and Child Intervention Record Check
- Valid Drivers License and current Drivers Abstract
- Minimum $2 million liability insurance on personal vehicle
Required Experience:
Manager
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
When you need somewhere to turn, the YWCA is here for you. We offer a wide variety of programs, so you and your family can find an escape from violence and homelessness.
