Supervisor, Performance and Quality Improvement IES (CP)

• Champion quality and compliance by aligning service delivery with IES performance standards and funder expectations.
• Drive operational efficiency through improved processes accurate reporting and data-informed decision-making.
• Lead initiatives for consistency and scalability leveraging technology to enhance accountability and outcomes.

• Monitor program and site-level performance using Power BI dashboards and reporting tools.
• Analyze key indicators (intake service delivery employment outcomes retention milestones STAR ratings) to identify trends risks and opportunities.
• Prepare reports dashboards and briefing materials to support data-driven decisions and performance coaching.
• Share best practices from high-performing sites and update policies manuals and training resources.
• Coordinate performance improvement projects across teams for consistency and scalability.

• Manage financial reconciliation for vendors and client supports ensuring accurate coding and compliance.
• Process payments reconcile documentation and oversee program credit card approvals and controls.
• Coordinate and submit Employment Related Financial Support claims including attestations and reimbursement packages.
• Maintain quality assurance and compliance throughout financial processes.

• Organize meetings agendas logistics and follow-up for cross-site initiatives and Senior Manager support.
• Maintain trackers issue logs and progress reports for operational priorities and improvement projects.
• Oversee project workplans and milestone tracking to ensure timely delivery.

• Ensure alignment with Integrated Employment Service Guidelines and agreements.
• Consolidate and maintain program policies workflows and service standards with version control and compliance tracking.
• Lead updates dissemination and training sessions when procedures change.

• Track probation periods performance review deadlines and disciplinary documentation with strict confidentiality.
• Coordinate marketing and operational activities across sites including materials signage and vendor interactions.
• Foster collaboration and continuous improvement by working closely with internal teams and stakeholders.

• Partner with the Project Management Office Digital Transformation Office Performance-Based Funding Career Success team and other internal stakeholders to advance joint initiatives.
• Support internal working sessions develop guidance documents and lead training and follow-up activities.
• Foster a culture of continuous improvement collaboration accountability and learning.
• Demonstrate commitment to equity community development principles trauma-informed practice and inclusive engagement.
• Perform other related duties as assigned.

• Post-secondary degree or diploma in business administration public administration analytics social services project management or a related discipline preferred.
• Minimum 35 years experience in data analysis program administration research operations support or performance reportingideally in a human services or employment services environment.
• Experience working with sensitive personnel information finance processes and operational reporting.

• Demonstrated experience extracting analyzing and interpreting data to support decision-making.
• Strong Excel and Power BI literacy with ability to manipulate segment filter and present data.
• Familiarity and experience with the EOIS CaMS system and WCGs FFAI case management system would be an asset.
• Proficiency in administrative coordination scheduling agenda preparation minute-taking and action tracking.
• Experience with performance measurement quality assurance forecasting or root-cause diagnostics.
• Demonstrated skill in processing payments reconciling accounts and preparing financial claims packages.
• Excellent written communication skills including ability to prepare reports procedures and presentations.
• Proven ability to work collaboratively across teams and functions.
• Analytical problem-solver with strong judgement and initiative.
• Experience coordinating working sessions follow-ups procedural roll-outs and training.
• Ability to manage confidential information with discretion and respect.
• Ability to support culturally diverse and traditionally marginalized populations through respectful trauma-informed practice.
• Understanding of employment services labour market issues client journeys and service barriers is an asset.

WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity please advise our People & Culture representatives at of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.

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