Reservation Sales Agent

The base salary range for this position is $20.00 -  $22.06 hourly.

Every guests unique stay experience begins in a customized and authentic reservations experience.  At Mauna Lani our guests craft their vacations with the guidance of our knowledgeable and friendly reservations sales associates.  Our remote reservations sales associates are responsible for ensuring a superior guest first impression of our unique resorts by complying with Auberge Collection call quality standards while utilizing the reservations lead management system. The remote reservations sales associate will be responsible for exceptional communication skills and reservations accuracy.  In addition the reservations sales associate will be responsible for supporting the revenue management strategies which include but are not limited to:

• Upselling promotions outbound revenue generation and cross-selling of amenities.
• Creating a genuine informative and personalized guest resort reservations experience by accurately inputting guest contact information. Adding information to the guest history such as previous stay experience special occasions preferences and other pertinent information.
• Responding to guests inquiries regarding room reservations availability general questions about accommodations pricing and special offers.
• Maintaining complete knowledge of the resort and other information including the following:
  • All resort facilities/services offered and hours of operation
  • All accommodations layout décor attributes and locations
  • All studio rates special packages and promotions
  • All spa treatments and offerings their benefits and costs
  • Daily stats including availability
  • Entertainment/special events scheduled on property and in the area
  • Directions to the resort from airports and other major landmarks
  • General info descriptions and directions for local services restaurants wineries and points of interest.
• Assisting and ensuring effective guest challenge resolution. Working closely with fellow guest service team members and other departments to resolve any challenges ensure follow-through and exceed guest expectations when possible.
• Ensuring that all billing and financial transactions are accurately and efficiently executed on behalf of guests.

Qualifications :

• Must reside in the U.S. Mainland.
• Two years in a hospitality or reservations position preferably at a luxury resort.
• Ability to create professional business letter correspondence.
• Must possess gracious people and sales skills excellent phone manner and ability to engage in a positive manner with each and every guest.
• Ability to work cohesively with other departments and co-workers as part of a team.
• Must have one year of Opera experience. 
• Google Navis Certification & Software experience preferred.

Additional Information :

Auberge Collection is a portfolio of extraordinary hotels residences and private clubs. While each property is unique all share a crafted approach to luxury and bring the soul of the locale to life through captivating design exceptional cuisine and spas and gracious yet unobtrusive service. With hotels across three continents Auberge invites guests to create unforgettable stories in some of the worlds most desirable destinations. Please visit to learn more about our Collection. Follow us on Instagram TikTok LinkedIn Facebook and Pinterest: @Auberge and #AlwaysAuberge.

DHL Mahi Staffing LLC is an Equal Opportunity Employer M/F/D/V. DHL Mahi Staffing LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race color religion sex national origin age disability or addition to federal law requirements DHL Mahi Staffing LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Remote Work :

Yes

Employment Type :

Full-time