Housekeeping Coordinator
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Job Summary
Job title:Housekeeping Coordinator
Department:Housekeeping
Inspired & supported by:Executive Housekeeper
Salary: 35578 (including service charge)
Your purpose will be: To provide an extraordinary and seamless guest experience whilst communicating with all teams and ensuring a high attention to detail. A strong level of initiative and team spirit is essential in this role.
You will be accountable for:
Handle all internal and external calls to housekeeping and distribute information efficiently through full utilisation and monitoring of Opera REX and RSM
Working on a rotational basis morning evening and weekends
Setting teams up for success through undertaking of schedules task lists guest preparation and other administration tasks
Supporting the leadership and able to cover supervisory support
Your key responsibilities & contribution will be:
Oversee staffing levels timesheets holiday requests sickness
Deal with all telephone calls and requests
Keep close communication with Front Office
Liaises with Front Office reception with the position of rooms.
Liaises with the Floor Housekeepers
Deals with Contractors
General office duties
Preparation of all arrival and in house guest requirements
To assist in any duty required for the smooth running of the department.
Records Lost & Found and deals with inquiries.
Carries out floor supervisor duties when required
To comply with any reasonable requests by the Supervisor and Hotel Management.
Ensure all internal and external calls are handled according to our service standards
Knowledge of all telephone systems
Ensure clear communication channels and methods with all other departments in order to facilitate complete guest service
Housekeeping and rooms coordination to ensure the smooth running of daily operation
To initiate develop and maintain excellent service standards with a consistent focus on the guest experience.
Qualifications :
What you will need to do this role:
Excellent communication skills both verbal and written with the ability to communicate effectively with people of all levels
Proven organizational skills and able to work independently.
Enthusiastic and positive with the ability to build trusting relationships
Ability to multi task and problem solve in a fast paced environment
Keen eye for detail
Flexibility to work different shifts - mornings evenings and weekends
Please note that we believe in flexibility and multi-skilling and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Additional Information :
Whats in it for you
Competitive salary pension and life assurance
3133 days of holiday (including public holidays)
Cashback for wellbeing/healthcare expenses & Perkbox
Exclusive discounts:
Savoy Fairmont Raffles and Accor hotels (friends & family rates included)
50% off at American & Beaufort Bars Afternoon Tea spa florist and select Gordon Ramsay restaurants
20% off at other Gordon Ramsay restaurants and Restaurant 1890
Free stay at The Savoy after probation
Colleague restaurant interfaith prayer room and wellness room
Laundry services for all colleagues
Gym access cycle-to-work scheme and Virgin Active membership discount
Season ticket loan for commuting
Employee assistance program
English classes optician reimbursements and local discounts for F&B and retail
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Hotel Experience
- Taleo
- Hospitality Experience
- Environmental Services
- Laundry
- Cleaning Experience
- Housekeeping Management
- OSHA
- Sanitation
- Team Management
- Leadership Experience
- Supervising Experience
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
