Strategic Programs, Sr. Manager

The Strategic Program Sr. Manager leads the planning execution and delivery of strategic programs that drive business transformation and operational excellence. This role is accountable for managing multiple initiatives across functions ensuring alignment with organizational priorities and delivering measurable outcomes. The Sr. Manager partners with cross-functional teams and stakeholders to define program goals establish governance and lead execution. This is a leadership role requiring strong program ownership stakeholder engagement executive presentation and change-management capabilities.

Key Responsibilities
Program Leadership & Execution

• Lead the planning execution and delivery of multiple strategic programs and projects.
• Develop program structures governance models and execution roadmaps.
• Monitor progress manage risks and dependencies and ensure timely delivery.
• Ensure programs are aligned with strategic priorities and deliver intended business outcomes.

Cross-Functional Collaboration

• Partner with teams across Client Services and other functions (Sales Legal Finance Product etc.).
• Coordinate efforts across regions and departments to ensure cohesive execution.
• Foster collaboration and effective communication across all program participants.

Stakeholder Engagement

• Build and maintain strong relationships with internal and external stakeholders.
• Provide regular updates reports and presentations to senior leadership.
• Influence decision-making and drive alignment across stakeholder groups.

Change Management

• Act as a change agent to support adoption of new processes and initiatives.
• Lead readiness activities and drive consensus for transition to Business-As-Usual (BAU).
• Support cultural and operational shifts required for successful program implementation.

Performance Monitoring & Value Realization

• Establish KPIs and success metrics for assigned programs.
• Track performance identify areas for improvement and implement corrective actions.
• Ensure visibility and traceability from program initiation to value delivery.

Digital Enablement

• Support the integration of digital tools automation and data-driven processes.
• Collaborate with Technology and other departments to enable innovation.
• Promote digital capabilities that enhance program execution and stakeholder experience.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications :

8 or more years of relevant work experience with a Bachelors Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters MBA JD MD) or 2 years of work experience with a PhD.
Minimum 5 years experience in successful delivery of large initiatives with demonstrated business value.
Must be fluent in written and spoken English.
Excellent PowerPoint and presentation skills are required.
Strong stakeholder management skills with experience in leading and delivering enterprise transformation initiatives
Proven track record of developing and executing successful strategies that drive revenue growth and enhance customer experience.
Strong understanding of digital tools technologies and platforms used in sales to service processes
Exceptional leadership and team management skills with the ability to inspire and motivate others.
Excellent analytical and problem-solving abilities with a data-driven approach to decision-making
Strong executive presence communication and interpersonal skills with the ability to effectively engage and influence stakeholders at all levels.
Demonstrated ability to manage multiple projects and priorities in a fast-paced environment
Solid experience in transforming problem statements into tactical plans and delivery roadmaps
Proven ability to formulate strategy and demonstrated critical thinking and ability to operationalize strategy
Strong teamwork ability to work effectively across functions levels and locations

Additional Information :

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Remote Work :

No

Employment Type :

Full-time