IT Support Service Manager #WWRW0432

Title: IT Support Service Manager - #WWRW0432

State Role Title:Info Technology Specialist III

Hiring Range: Anticipated starting salary: up to $110000

Pay Band: 6

Agency: Dept for Aging & Rehab Svcs

Location:Wilson Wkfc Rehab Ctn

Agency Website: Type: General Public - G

About the Agency:

The mission of the Department for Aging and Rehabilitative Services (DARS) Information Technology Division is to provide exceptional customer service build strong partnerships and create innovative solutions for our customers partners and stakeholders. Our goal is to promote excellence in our service delivery product; while ensuring we adhere to and comply with all Commonwealth of Virginia technology standards policies and procedures.

Job Duties:

The DARS Information Technology Division is seeking an experienced IT Lead Network Manager to oversee the design implementation and support of our enterprise network this role you will lead network engineering projects and support manage network operability and performance ensure network security and scalability provide mentoring and managing the WWRC DARS IT engineering support staff and ensure a high level of customer service and service delivery is provided to all staff and clients at WWRC.

This position will report directly to the DARS IT Director and will assist with the administration and governance of the DARS IT Engineering Support Team and support duties at the Wilson Workforce Rehabilitation Center in Fishersville VA.

Job Duties (including but are not limited to):

Lead the planning configuration and administration of WWRC LAN WAN and VPN systems
Oversee installation testing troubleshooting and maintenance of network hardware (routers switches firewalls wireless access points etc.)
Monitor and analyze network performance ensuring high availability and minimal downtime
Implement and enforce network security measures including firewalls intrusion prevention and access controls
Develop and maintain network documentation diagrams and standard operating procedures
Provide escalation support for complex network issues ensuring timely resolution
Mentor and assign tasks to the WWRC network engineers and IT staff
Collaborate with vendors and DARS cross-functional teams on infrastructure upgrades project and network issues

Minimum Qualifications:

Some experience as an IT Systems or Network Engineer or Analyst and/or similar roles and responsibilities
Considerable progressive responsible IT systems or network engineering experience with some experience in an IT leadership role
Strong expertise with Cisco Juniper Microsoft or equivalent enterprise networking and VPN platforms and applications
Strong proficiency with network servers switches routers firewalls and wireless access point hardware and devices

Skills/Abilities:
Strong attention to detail organization and time management skills
Forward thinking skills; ability to implement corrective actions to resolve issues ability to interpret and apply policies and procedures
Ability to communicate with others effectively both orally and in writing
Strong problem-solving analytical and communication skills
Ability to work independently and collaboratively in a fast-paced environment
Excellent written and verbal communication skills

Education/Certification/License:
Must have and maintain a valid drivers license and meet agency driving eligibility requirements as frequent travel to customer/partner offices is required

Additional Considerations:

Active work experience working with Commonwealth of Virginia Executive Branch agencies and/or the Virginia Information Technology Agency in an IT support role.

Special Instructions:

This has been designated a sensitive position under Va. Code 2.2-1201.1.
A fingerprint-based criminal history check will be required of the finalist candidate.

Reasonable accommodations are available to persons with disabilities during the application and/or interview processes per the Americans with Disabilities Act. Contact for assistance.

Minorities Individuals with disabilities Veterans AmeriCorps Peace Corps and other National Service Alumni are encouraged to apply.

To Apply:

Equal Opportunity Employer State applications will only be accepted as submitted online by 11:55 p.m. on the closing date through the Commonwealth of Virginias New Recruitment Management System. Mailed emailed faxed or hand-delivered applications and/or résumés will not be accepted. PageUp will provide you with a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to Your Application in your account to check the status of your application for this position.

Contact Information:

Name: Human Resources

Email:

In support of the Commonwealths commitment to inclusion we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation if applicable to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at .

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1 2022- February 29 2024 can still use that COD as applicable documentation for the Alternative Hiring Process.