Operations Specialist

Job Title

Job Description

Job Responsibilities:
Maintains the daily schedules of service resources ensuring efficient allocation and timely dispatch of resources as service calls are completed optimizing response times and maintaining operational continuity.
Assists in coordinating with the service team to address any scheduling conflicts or changes ensuring that resources are utilized effectively and service demands are met promptly.
Supports the documentation of detailed records of customer and service resources and ensure clear concise communication with customers managers and employees to facilitate smooth operations and effective interactions.
Helps in assigning service orders to resources according to system parameters and creates or modifies service orders as needed to ensure efficient and accurate service delivery.
Registers indirect activities such as illness or training by documenting relevant details and ensuring accurate records are maintained for compliance and reporting purposes.
Assists in procuring and performing the ordering of service parts ensuring timely availability and alignment with operational needs for effective maintenance and repair processes.
Compiles basic resource-related issues and conflicts by collating resource data and implementing effective solutions to ensure smooth and efficient resource management.
Adheres all resource planning activities to organizational policies and regulations maintaining compliance across all planning processes and documentation to meet established standards and guidelines.

Minimum required Education:
High School Diploma Vocational Education

Preferred Skills:
Root Cause Analysis (RCA)
Troubleshooting
Customer Relationship Management (CRM) Software
Microsoft Office
Documentation & Reporting
Recordkeeping
Operational Excellence Tools
Administrative Support
Service Operations
Regulatory Compliance
About Philips
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If youre interested in this role and have many but not all of the experiences needed we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.