Transit Control Centre Inspector (Control Centre Coordinator)

ABOUT US
Almost 1.2 million residents call York Region home making it one of the largest regions in Canada and the fastest growing with a population thats expected to grow to more than 2 million by 2041. Our geography which is comprised of about 1800 square kilometers over nine different municipalities is as beautiful interesting and diverse as our people. Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.

WHAT WE OFFER
Consistently named one of Canadas Best Employers by Forbes we offer a collaborative progressive workplace that takes pride in our organizational culture and is committed to living The 13 Factors of Psychological Health and Safety in the Workplace aligned with our vision to create strong caring and safe communities both within and outside our walls.

Defined Benefit Pension Program -With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions.
Employer of Choice -Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations.
Benefits and Wellness -Employees and their loved ones have access to an employee health care spending account access to a 24/7 Employee and Family Assistance Program and corporate discounts and purchase plans for day-to-day products and services. Casual employees are eligible to receive payment in lieu of benefits and/or vacation.
Inclusive and Diverse Workforce -Were committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential participate freely in society and live with respect dignity and freedom from discrimination. Our robust Inclusion Diversity Equity and Accessibility program continues to grow and has been recognized by the United Nations and many other organizations for our leadership.

ABOUT THE ROLE

Reporting to the Supervisor Control Centre is responsible for monitoring and reporting on the operation of conventional and Bus Rapid Transit (BRT) services to ensure contractor compliance including monitoring electronic service and schedule adherence; collecting data from various systems (e.g. INIT CAD/AVL and GFI); assigning road closures and detours; investigating Customer Relationship Management (CRM) cases; assigning CRM cases; providing guidance to the contractors control centre staff and providing assistance for specific activities to verify compliance; and ensuring proper usage by contractors of all Intelligent Transportation System (ITS) equipment.

WHAT YOULL BE DOING

• Ensures equipment is working properly and receiving proper usage by contractors.
• Utilizes ITS equipment to ensure service quality schedule adherence and records management.
• Monitors and measures effectiveness and accuracy of all ITS equipment including vehicular GPS and CAD/AVL.
• Performs specific tasks in the transit control centre including electronic service monitoring for planned and unplanned detours and road closures headways missed trips delayed starts blocks with no bus logged in and off-route buses.
• Monitors Mobile Forms by contractors and verifies issues with each contractor.
• Utilizes TMS equipment to ensure quality service performance and contract management in conjunction with TMS unit and the Service Planning section.
• Monitors and ensures contractor compliance related to route schedules changes to timetables and routing adjustments and schedule adherence of entire transit system and performs random checks.
• Coordinates and sends field responses to unscheduled service changes and major incidents accidents and occurrences and communicates to appropriate personnel.
• Utilizes ITS equipment such as Mobile Statistics to track report and analyze vehicle locations; obtains automatic passenger count information and other service related information.
• Maintains a Daily Log of events including hourly updates and sends to identified personnel.
• Liaises with Enforcement staff to ensure that information is provided in a timely manner and operational needs are fulfilled.
• Liaises with internal staff and contractors government and non-government agencies and the public for information operational activities issues and problems etc and provides advice on possible solutions as appropriate.
• Provides support/back up for the Enforcement Dispatcher as required.
• Performs other duties as assigned in accordance with Branch and Department objectives.

WHAT WERE LOOKING FOR

• Successful completion of a Post Secondary Certificate or Diploma (1 year or more) or equivalent combination of education and experience.
• Minimum three (3) years experience in transit operations including inspecting and reporting on the operation of conventional and BRT transit services ensuring contractor compliance investigating and resolving concerns and monitoring schedule adherence.
• Knowledge of related Legislation Acts and Standards pertaining to transit.
• Working knowledge of transit software and on-board bus equipment including CAD/AVL destination signs PRESTO GFI fare boxes etc.
• Knowledge and demonstrated ability in corporate core competencies including: customer service communication team work initiative/self management accountability and flexibility/adaptability.
• Excellent written and verbal communication skills demonstrating the ability to document and prepare reports and to effectively liaise with customers supervisors and contractors.
• Ability to travel to off site locations in a timely and efficient manner as required.
• Ability to coordinate and direct personnel during an emergency situation.
• Ability to work outside regular business hours as required.